Peter

Voiceflow

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About

Peter’s current obsessions include LLMs and conversational AI. When Peter’s not writing furiously about saving the future of AI, you can find him solving a Rubik's Cube in under 60 seconds. (Note: may not result in single-colored sides.)

Peter’s current obsessions include LLMs and conversational AI. When Peter’s not writing furiously about saving the future of AI, you can find him solving a Rubik's Cube in under 60 seconds. (Note: may not result in single-colored sides.)

Peter’s current obsessions include LLMs and conversational AI. When Peter’s not writing furiously about saving the future of AI, you can find him solving a Rubik's Cube in under 60 seconds. (Note: may not result in single-colored sides.)

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Contributions

Behind the hype: How Klarna's customer support agent falls short

Earlier this year, Klarna unveiled an agent that does the work of 700 full-time people. But how effective is the Klarna agent, really?

Peter

Chatbot glow-up: 3 reasons everyone hates your AI agent (and what you can do about it)

Customers have been having mediocre conversations with chatbots for years and those poor experiences have left a mark. Here are the three reasons why your chatbot might suck and what you can do about it.

Peter

Architecting the future of AI agents: 5 flexible conversation frameworks you need

Traditional turn-by-turn conversation design is quickly becoming outdated. As language models become more advanced, we need a new approach—organic conversation.

Peter

The context window paradox: Why bigger might not be better

Controlling LLM context windows is a must for creating effecient AI agents.

Peter

The case for a full-stack conversation designer

Effective agents are built by full-stack designers and teams - here's why.

Peter

The Complete Guide to Better CxD Workflows

Great agents start with a good creation workflow.

Peter

The 4 layers every AI assistant needs (hint: more than just an LLM)

Yes, LLMs are the future. But they aren’t the entire present.

Peter

The future of conversational AI

The four changes catalyzed by AI that will push conversation designers to adapt and evolve.

Peter

Conversational AI has a massive, UX-shaped hole

Nonlinear chat, ephemeral apps, and my ideal future of conversational AI.

Peter

Confessions of a CxD killjoy: Why I think your AI assistant shouldn’t be funny

Peter Isaacs shares why humor is not always the right choice for designing better AI assistants

Peter

Building a virtual agent from scratch? Start here.

Pete looks at the process for building an AI agent from step 1 to launch.

Peter

AI will kill apps and I can’t wait

Apps are merely a stop on the journey to a far more innovative destination.

Peter

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