Conversation designers are making the switch from static flowcharts to Voiceflow.
Here are the big questions we keep hearing
We know you get it, but share this side-by-side with your team.
The team used Excel, Word, Lucid Chart, and Figma, but found them suboptimal for conversation design. These tools limited their ability to design complex flows and create high-fidelity prototypes.
The team used multiple static tools (Figma, Gliffy, and Visio) to document designs, making it challenging for designers to consider all customer scenarios and for reviewers to grasp the conversational experience. As a result, Design Forum meetings lasted over 90 minutes and required extensive hand-holding.
The design team found it increasingly challenging to create and navigate flowcharts, particularly as bots became more feature-rich. Consequently, step-by-step walk-throughs with developers were excessively time-consuming.