> Markdown rendition of https://www.voiceflow.com/ai-agents ("AI Agents for Business | Voiceflow Use Cases & Builds"). Canonical page: https://www.voiceflow.com/ai-agents · All pages: https://www.voiceflow.com/llms.txt [Own your CXMeet your AI co-pilotOct 6Save your spotSave your spot](https://www.voiceflow.com/events/own-your-cx) AI agents # AI agents One page per agent — the types teams deploy, the jobs they hand over, and the teams they serve. Each shown actually running in the channel the customer starts in. Teams build their AI agents on Voiceflow ![turo logo](https://www.voiceflow.com/images/logo-turo-grey.svg)![stubhub logo](https://www.voiceflow.com/images/logo-stubhub-grey.svg)![superloop logo](https://www.voiceflow.com/images/logo-superloop-grey.svg)![sanlam logo](https://www.voiceflow.com/images/logo-sanlam-grey.svg)![trilogy logo](https://www.voiceflow.com/images/logo-trilogy-grey.svg) Looking for the jobs they do? [Browse the Solutions index](https://www.voiceflow.com/solutions). 1. 01 ## [Agent](https://www.voiceflow.com/solutions/agent) What an AI agent is, what it can own end to end, and how teams design, test, and ship one on Voiceflow. Financial servicesE-commerce & retailTelecommunicationsTravel & hospitality 70% AI resolution rate [Trilogy story →](https://www.voiceflow.com/stories/automating-60-of-customer-support-for-90-products-in-12-weeks-how-ai-automation-transformed-trilogy) 2. 02 ## [Answering service](https://www.voiceflow.com/solutions/answering-service) An AI answering service that picks up every call, resolves the routine ones, and routes the rest with context. Financial servicesE-commerce & retailTelecommunicationsTravel & hospitality 70% AI resolution rate [Trilogy story →](https://www.voiceflow.com/stories/automating-60-of-customer-support-for-90-products-in-12-weeks-how-ai-automation-transformed-trilogy) 3. 03 ## [Call centers](https://www.voiceflow.com/solutions/call-centers) Give call-center teams an AI layer that deflects volume, assists agents, and hands off with the full transcript. Financial servicesE-commerce & retailTelecommunicationsTravel & hospitality 70% AI resolution rate [Trilogy story →](https://www.voiceflow.com/stories/automating-60-of-customer-support-for-90-products-in-12-weeks-how-ai-automation-transformed-trilogy) 4. 04 ## [Chatbot](https://www.voiceflow.com/solutions/chatbot) A chatbot that actually resolves — grounded in your approved content and connected to the systems of record. Financial servicesE-commerce & retailTelecommunicationsTravel & hospitality 70% AI resolution rate [Trilogy story →](https://www.voiceflow.com/stories/automating-60-of-customer-support-for-90-products-in-12-weeks-how-ai-automation-transformed-trilogy) 5. 05 ## [Cold calling & sales calls](https://www.voiceflow.com/solutions/cold-calling) AI voice agents that work outbound lists, qualify interest, and book the follow-up straight onto a calendar. Financial servicesE-commerce & retailTelecommunicationsTravel & hospitality 70% AI resolution rate [Trilogy story →](https://www.voiceflow.com/stories/automating-60-of-customer-support-for-90-products-in-12-weeks-how-ai-automation-transformed-trilogy) 6. 06 ## [Collections & payment reminders](https://www.voiceflow.com/solutions/collections-payment-reminders) Automate payment reminders and collections outreach — persistent, polite, and inside policy every time. Financial servicesE-commerce & retailTelecommunicationsTravel & hospitality 70% AI resolution rate [Trilogy story →](https://www.voiceflow.com/stories/automating-60-of-customer-support-for-90-products-in-12-weeks-how-ai-automation-transformed-trilogy) 7. 07 ## [Customer support](https://www.voiceflow.com/solutions/customer-support) Automate tier-1 support across chat and voice, with live-agent handoff built in from day one. Financial servicesE-commerce & retailTelecommunicationsTravel & hospitality 70% AI resolution rate [Trilogy story →](https://www.voiceflow.com/stories/automating-60-of-customer-support-for-90-products-in-12-weeks-how-ai-automation-transformed-trilogy) 8. 08 ## [Demo booking](https://www.voiceflow.com/solutions/demo-booking) Qualify visitors in conversation and book demos straight into your team’s calendar. Financial servicesE-commerce & retailTelecommunicationsTravel & hospitality 70% AI resolution rate [Trilogy story →](https://www.voiceflow.com/stories/automating-60-of-customer-support-for-90-products-in-12-weeks-how-ai-automation-transformed-trilogy) 9. 09 ## [Lead generation](https://www.voiceflow.com/solutions/lead-generation) Capture, qualify, and route leads from every conversation your site and phone lines already have. Financial servicesE-commerce & retailTelecommunicationsTravel & hospitality 70% AI resolution rate [Trilogy story →](https://www.voiceflow.com/stories/automating-60-of-customer-support-for-90-products-in-12-weeks-how-ai-automation-transformed-trilogy) 10. 10 ## [Phone AI agent](https://www.voiceflow.com/solutions/phone) A phone agent that answers, resolves, and transfers like your best rep — no hold music, no dead ends. Financial servicesE-commerce & retailTelecommunicationsTravel & hospitality 70% AI resolution rate [Trilogy story →](https://www.voiceflow.com/stories/automating-60-of-customer-support-for-90-products-in-12-weeks-how-ai-automation-transformed-trilogy) 11. 11 ## [Sales teams](https://www.voiceflow.com/solutions/sales-teams) Give sales teams an agent that qualifies inbound, schedules meetings, and follows up automatically. Financial servicesE-commerce & retailTelecommunicationsTravel & hospitality 70% AI resolution rate [Trilogy story →](https://www.voiceflow.com/stories/automating-60-of-customer-support-for-90-products-in-12-weeks-how-ai-automation-transformed-trilogy) 12. 12 ## [Scheduling & appointment booking](https://www.voiceflow.com/solutions/scheduling-appointment-booking) Book, reschedule, and confirm appointments in one conversation, synced to the systems you already run. Financial servicesE-commerce & retailTelecommunicationsTravel & hospitality 70% AI resolution rate [Trilogy story →](https://www.voiceflow.com/stories/automating-60-of-customer-support-for-90-products-in-12-weeks-how-ai-automation-transformed-trilogy) 13. 13 ## [Virtual receptionist](https://www.voiceflow.com/solutions/virtual-receptionist) A virtual receptionist that greets, answers, routes, and takes messages 24/7. Financial servicesE-commerce & retailTelecommunicationsTravel & hospitality 70% AI resolution rate [Trilogy story →](https://www.voiceflow.com/stories/automating-60-of-customer-support-for-90-products-in-12-weeks-how-ai-automation-transformed-trilogy) 14. 14 ## [Voice agents](https://www.voiceflow.com/solutions/voice-agents) Production voice agents: low-latency, interruptible, and connected to your stack. Financial servicesE-commerce & retailTelecommunicationsTravel & hospitality 70% AI resolution rate [Trilogy story →](https://www.voiceflow.com/stories/automating-60-of-customer-support-for-90-products-in-12-weeks-how-ai-automation-transformed-trilogy) ## Frequently asked questions **What is an AI agent?** An AI agent is a system that can understand natural language, make decisions, and take actions to achieve specific goals. AI agents are often powered by large language models (LLMs) and can be used for tasks like answering questions, automating workflows, or engaging in conversations with users. **How do AI agents work?** AI agents work by processing input (like text or voice), reasoning about the user’s intent, and generating a response or performing an action. Many modern AI agents combine LLMs with knowledge bases, memory, and API integrations to provide contextually aware, goal-driven experiences. **Do I need to code to create an AI agent?** Not necessarily. Many modern platforms provide visual builders and drag-and-drop tools to create AI agents without coding. Developers, however, can extend these agents by connecting APIs or integrating with custom systems for advanced functionality.