August Newsletter (2020)

In this edition of the VF newsletter: commenting, invite collaborators by link, UX updates, how to build an IVR, and much more.

Monthly Digest | August 2020

From introducing commenting to implementing an easier way to invite collaborators by link, Voiceflow introduced a host of exciting new changes over the last 30 days.

Here's what happened in August:


Say Hello to Commenting

With the release of our new commenting feature, we made it easier for you, your colleagues, and external stakeholders to communicate and provide feedback directly in-canvas. A streamlined revision process perfect for teams working remotely.

This functionality represents another significant step toward our goal to centralize team workflows so you can spend more time designing experiences and less time searching through feedback e-mails or word docs.

To learn more about this release, please visit our changelog.

Learn More

Product Updates

Invite Collaborators by Link, UX updates

Tired of typing out e-mail address? Invite by URL makes inviting teammates, collaborators and stakeholders a breeze. You can access our new invite feature inside the Add Collaborators menu or by clicking the Share button.

Additional Updates:

• Access and use external libraries within Voiceflow's Code Step
• Rotate images and text using Markup
• Use Shift + Click & Drag to multi-select your Markup elements
• In the Intent/Choice Step Editors, you can now click on any slot within your utterances to open it in the Interaction Model Manager

Learn more


How to Build an IVR ft. Stuart Silverstein

In this workshop, we sat down with Stuart Silverstein, Director of Service Design at AIG Insurance to talk about how his background in UX has given him an edge for IVR and telephone system design.

Stream on-demand

Check out the rest of this month’s events, now available to stream:

How to Build Using APL for Audio | Caitlin Gutekunst, Creativity, Inc.

Caitlin Gutekunst and Miles Albert of Creativity, Inc. - a product design and content development company - talk about their experience building Toy Doctor and Animal Rock on Voiceflow while implementing Alexa's new APL for Audio technology.

Webinar | 60 mins | Stream now

How to Build for Alexa's "In-Skill Purchasing" | Fix It Hour with Nico

In this session of Fix it Hour with Nico, we dive into the newest functionality released by Amazon during Alexa LIVE, and how to get the most out of ISP for Alexa.

Workshop | 64 mins | Stream now

Check out upcoming events


For your reading list

Feedback made easy with Voiceflow's new Commenting System | Blog

With the growing importance of remote work, Voiceflow's new commenting functionality aims to streamline communication by bringing the power of asynchronous feedback inside the creator tool.

Written by Mark Ammendolia | 3 mins

How successful teams are tackling the hardest conversation design challenges | Blog

Taking a look at some of the more nuanced challenges that conversation design teams are addressing when building conversational products.

Written by Michael Hood | 7 mins

Check out more stories

This Month

What's coming up?

Product: APL for Audio BETA, Channel Specific Projects, coming soon

Events: Why No Code is Important for All Ages ft. Nelson Abalos Jr., sign up

Community: Get involved with our community docs or forum, learn more

Education: Ready to start your learning journey? Watch our tutorials here