Picture jumping into a group conversation after it's been underway for several minutes. You're left feeling confused, anxious, and even slightly frustrated. You don't have enough information to contribute, so you do what any reasonable person would — ask for more context.
"What are you all talking about?!"
Context lies at the crux of conversation. Without context, it's incredibly difficult to extract meaning. Context is the lens that enables us to understand everything around us. It helps us communicate situations so others can easily understand them. This in turn strengthens relationships and trust.
When it comes to conversation design, the right amount of context makes it easier for creators to interpret the direction and flow of their conversational experiences. It's imperative that users are equipped with contextual cues, systematic content organization and a visually intuitive UX to keep their finger on the pulse of every branching storyline in their project.
We want to empower our users to understand the context and direction of their work as best they can. With this goal in mind, we implemented an improved design process and meaningful block visuals that showcase the contents of your conversations directly on the canvas.
This makes it easier to see and manage different branches of conversation from a bird's eye view. With our latest release, spend less time searching for content and more time scaling your projects.
You can also expect plenty of UX improvements, a revamped toolbar and better modal accessibility. All of these changes represent a big step towards a faster, more comprehensive design process in our tool.
Voiceflow users spend a lot of time building their voice apps. A significant portion of that time is spent designing conversation flows and writing content.
Although our canvas is great for visualizing the flow of your voice experience, it lacked an easy way to view context for each individual block. Previously, a block's information was housed in its accompanying editor, meaning a user had to click open each modal in order to access that information. Although this provided an organized way to edit information for simple projects, it quickly grew harder to manage as projects grew in complexity.
This also limited the use of Voiceflow as a tool for stakeholder feedback. With the absence of contextual cues on the canvas, it was difficult for stakeholders to understand and evaluate projects at a high-level - especially when viewing them for the first time.
We knew that we could do better – introducing our new and improved canvas design experience.
Our newest update reimagines our canvas so you can design and review your next voice experience with ease.
Here are a few reasons to get excited:
1. Easily navigate and understand your conversation designs at a glance
2. Introduce reusability and improved organization
3. Stakeholder feedback made easy
4. Bake conversational best practices into Voiceflow
5. Additional UX and UI improvements
Want to check out everything that's changed?
Please visit our comprehensive changlog for more information on this release.
Now that you're up to speed with our new canvas design experience, why not give it a try?
Just visit our Voiceflow Creator App to get started.
Cathy Pearl tackles why conversation design is important, the growing role of the conversation designer, and shares helpful resources...
Voiceflow adds Canvas Markup, PNG/PDF Export to growing list of features.