> Markdown rendition of https://www.voiceflow.com/contributors/braden-ream ("Braden Ream | Voiceflow"). Canonical page: https://www.voiceflow.com/contributors/braden-ream · All pages: https://www.voiceflow.com/llms.txt [← Back to content](https://www.voiceflow.com/blog) ![Braden Ream](https://www.voiceflow.com/images/contributors/braden-ream.jpeg) # Braden Ream Co-founder & CEO, Voiceflow [LinkedIn](https://www.linkedin.com/in/braden-ream) [X](https://twitter.com/reambraden) About Braden founded Voiceflow to help teams collaborate and build better assistants, together. He splits his time between San Francisco and his native Toronto, where you can find him writing and speaking on the future of conversational AI. Public contributions ## [StoryPick the smaller number, then earn the bigger oneAI CX plans fail on sequencing, not technology. Why the smartest rollouts start narrow and let real conversations lead.August 7, 2026Read →](https://www.voiceflow.com/stories/pick-the-smaller-number-then-earn-the-bigger-one) ## [Story The path of technology predicts the future of customer experienceAI collapses the old trade-off between cost and quality. Once better service costs less, we can start asking how much value we can create in the process.August 5, 2026Read →](https://www.voiceflow.com/stories/the-path-of-technology-predicts-the-future-of-customer-experience) ## [Story Trust is an architectureTrust in an AI agent isn't prompted, it's architected. Voiceflow's Braden Ream on building reliable CX agents you own, from resolutions to ROI.July 24, 2026Read →](https://www.voiceflow.com/stories/trust-is-an-architecture) ## [Story Introducing Voiceflow Core: a model tuned for Voiceflow, tested on our own support agentVoiceflow Core is a model we've tuned to work best in Voiceflow. Not a general-purpose model that happens to be available on our platform, but one shaped around what agents actually spend their turns doing.July 16, 2026Read →](https://www.voiceflow.com/stories/introducing-voiceflow-core) ## [Story The support team of the future runs the agentVoiceflow CEO Braden Ream on how AI reshapes support teams: not replacement, but a promotion from answering tickets to owning the agent.July 16, 2026Read →](https://www.voiceflow.com/stories/support-team-of-the-future-runs-the-agent) ## [Blog post Environments are how enterprise agents ship safelyDevelopment, staging, production, the release pipeline your agents have been missing, and why it changes who gets to ship.June 30, 2026Read →](https://www.voiceflow.com/blog/environments-are-how-enterprise-agents-ship-safely) ## [Blog post Design the right team for your AI Agent projects.Why enterprise CX leaders should map four functions onto their existing team rather than hire net-new AI roles.May 1, 2026Read →](https://www.voiceflow.com/blog/building-ai-agent-team-customer-service) ## [Story V4 is live: A new framework for AI CX, without black box limitationsIntroducing V4, our solution for enterprise AI agents for customer service: a new framework for AI CX, without black box limitations.March 25, 2026Read →](https://www.voiceflow.com/stories/everything-we-launched-v4) ## [Story From Decision Trees to AI: How Turo Built a Global, Multilingual Chatbot in Two MonthsThis case study explores how a global peer-to-peer car sharing marketplace successfully navigated the transition to AI-powered customer service, offering valuable insights for other organizations considering similar transformations.April 23, 2025Read →](https://www.voiceflow.com/stories/how-turo-built-chatbot-in-two-months) ## [Story Voiceflow Introduces Simpler Billing with Credits SystemSay goodbye to confusing tokens. Voiceflow now uses a clear, credit-based billing system for all features—launching April 29, 2025. Transparent pricing, easier scaling, and better usage insights.March 28, 2025Read →](https://www.voiceflow.com/stories/introducing-voiceflow-credits) ## [Story Introducing the Agent step in VoiceflowThe Agent step—a new and more natural way to build AI Agents that allow for AI to determine the flow of your conversation.March 20, 2025Read →](https://www.voiceflow.com/stories/introducing-the-agent-step) ## [Story Introducing Voiceflow’s New LookThe new brand reflects our transformation over the past two years from standalone conversation design tool to fullstack conversational AI platform.March 19, 2024Read →](https://www.voiceflow.com/stories/introducing-voiceflows-new-look) ## [Story How Large Action Models work and change the way we build chatbots and AgentsHow Large Action Models will change the way we build chatbots, again: applied research on Large Action Models and the way chatbots get built.February 14, 2024Read →](https://www.voiceflow.com/stories/large-action-models-change-the-way-we-build-chatbots-again) ## [Story Automation design: The evolution of conversation designConversation Design's evolution in the age of AI is Automation Design: a look at how conversation design evolves in the age of AI.January 9, 2024Read →](https://www.voiceflow.com/stories/automation-design-the-evolution-of-conversation-design) ## [Story Voiceflow raises another $15M to enable the future of collaborative AI agent buildingWe’ll be investing further in Voiceflow’s end-to-end agent building and hosting capabilities to become the best conversational AI platform.August 15, 2023Read →](https://www.voiceflow.com/stories/voiceflow-raises-15m) ## [Story LLMs won’t replace NLUs. Here’s whyLLMs won't replace NLUs. Here is why, in a 3 minute read from Braden Ream. Hint: LLMs and NLUs aren't competing systems.April 6, 2023Read →](https://www.voiceflow.com/stories/llms-wont-replace-nlus) ## [Story CXD in 2023: reflections and projectionsVoiceflow CEO Braden Ream on GPT3, the need for standardization, and why it's time for all of us to get up and dance.December 16, 2022Read →](https://www.voiceflow.com/stories/2023-cxd-reflections-projections) ## [Story A bit of entity advice: Delight your overfillersA bit of entity advice: learn how to best collect and use entities for designing your NLU models, and how to delight your overfillers.November 7, 2022Read →](https://www.voiceflow.com/stories/a-bit-of-entity-advice-delight-your-overfillers) ## [Story Conversation design needs a universal languageUnderstand why conversation design needs a universal language and set of standards in order to scale.October 18, 2022Read →](https://www.voiceflow.com/stories/conversation-design-needs-a-universal-language) ## [Story Expanding the definition of conversation designLearn from Braden Ream, CEO of Voiceflow, on the ins and outs of conversation design, and on expanding the definition of conversation design.October 4, 2022Read →](https://www.voiceflow.com/stories/expanding-the-definition-of-conversation-design) ## [Story How to become a conversation designer— according to a great oneLearn from Nicholas Laing, former conversation designer at JPMorgan Chase, on how to become a conversation designer.September 15, 2022Read →](https://www.voiceflow.com/stories/how-to-become-a-conversation-designer-according-to-a-great-one) ## [Story How to write an effective conversation designer job description [+template]Learn how to write a conversation designer job description to attract the right people for your team.August 19, 2022Read →](https://www.voiceflow.com/stories/how-to-write-an-effective-conversation-designer-job-description-template) ## [Story Voiceflow raises $20M to build the future of conversation design toolingWe're proud to announce that we've raised $20M led by Felicis, Craft & a series of investors to help democratize conversational A – for all.July 27, 2021Read →](https://www.voiceflow.com/stories/voiceflow-raises-20m-to-build-the-future-of-conversation-design-tooling) ## [Story Voiceflow V2 Deep Dive: Powerful new tools for conversation design and collaborationFrom workflow to export, a deep dive into the design features that come new with Voiceflow V2: powerful new tools for conversation design and collaboration.March 9, 2021Read →](https://www.voiceflow.com/stories/vfv2-deep-dive-powerful-new-tools-for-conversation-design-and-collaboration) ## [Story Voiceflow V2: The ultimate guide to what's newFrom visuals to smarter prototyping, an open-source SDK, and even a desktop app – here's the breakdown of what happened at Voiceflow V2.February 22, 2021Read →](https://www.voiceflow.com/stories/the-ultimate-guide-to-vfv2-whats-new-with-voiceflow) ## [Story How to get started as a conversation designer5 tips to help you on your journey to becoming a conversation designer, with advice on how to get started as a CX designer.January 20, 2021Read →](https://www.voiceflow.com/stories/how-to-get-started-as-a-cx-designer) ## [Story Where is the opportunity for conversation designers?Conversation design is quickly becoming a skillset many companies are seeking, find out how you can land your next conversation design role.January 19, 2021Read →](https://www.voiceflow.com/stories/where-is-the-opportunity-for-conversation-designers) ## [Story The best conversation design toolsThis article evaluates CxD tools across 5 key areas: ease of use, collaboration, integrations/exports, design fidelity, and prototyping.January 18, 2021Read →](https://www.voiceflow.com/stories/interested-in-cxd-here-are-the-5-best-conversation-design-tools) ## [Story Design conversations to be helpful, not humanConversation designers tackle many use cases and forms, but it's important to understand when to lean on flair over function.January 15, 2021Read →](https://www.voiceflow.com/stories/design-conversations-to-be-helpful-not-human) ## [Story How to use open vs. closed prompts in conversation designCreating effective open and closed prompts through the lens of structure and content, and how to use each in conversation design.January 14, 2021Read →](https://www.voiceflow.com/stories/how-to-use-open-vs-closed-prompts-in-conversation-design) ## [Story Why we're building VoiceflowFrom empowering teams to designing faster than ever to shaping voice and conversation design for the future – great conversations start hereOctober 22, 2020Read →](https://www.voiceflow.com/stories/why-were-building-voiceflow) ## [Story 6 ways to build context into your conversation designsTips to build natural and engaging conversation designs using Voiceflow's context model: six ways to build context into your designs.July 13, 2020Read →](https://www.voiceflow.com/stories/6-ways-to-build-context-into-your-conversation-designs) ## [Story The 3 phases of independent voice AI AgentsDiscussing the rise of independent voice AI Agents and their likely lifecycle: the 3 phases these independent agents move through.May 19, 2020Read →](https://www.voiceflow.com/stories/the-3-phases-of-independent-voice-assistants) ## [Story Every app will be a voice appEvery app will be a voice app: a look at why we haven't found the killer app of voice, and at the rise of multi-interface apps.April 20, 2020Read →](https://www.voiceflow.com/stories/every-app-will-be-a-voice-app) ## [Story The 6 major differences between mobile apps and voice appsExploring the 6 major differences between mobile apps and voice apps: the core distinctions between the apps of today and the voice apps of tomorrow.October 23, 2019Read →](https://www.voiceflow.com/stories/6-differences-between-mobile-apps-and-voice-apps) ## [Story Voiceflow raises $3.5 million to build the future of voice interface designVoiceflow has raised an additional $3 million, led by Tony Conrad at True Ventures. Bringing total funding to $3.5 million USD.April 23, 2019Read →](https://www.voiceflow.com/stories/voiceflow-raises-3-5-million-to-build-the-future-of-voice-interface-design)