> Markdown rendition of https://www.voiceflow.com/contributors/denys-linkov ("Denys Linkov | Voiceflow"). Canonical page: https://www.voiceflow.com/contributors/denys-linkov · All pages: https://www.voiceflow.com/llms.txt [Virtual product launch, Oct 6: get a first look at our new AI co-pilot for CX teams.Own your CX · Oct 6 Save your spot](https://www.voiceflow.com/events/own-your-cx) [← Back to content](https://www.voiceflow.com/blog) ![Denys Linkov](https://www.voiceflow.com/images/contributors/denys-linkov.jpg) # Denys Linkov Voiceflow contributor [LinkedIn](https://ca.linkedin.com/in/denyslinkov) About Denys spends his days trying to understand how machine learning will impact our daily lives—whether it's building new models or diving into the latest generative AI tech. When he’s not leading courses on LLMs or expanding Voiceflow’s data science and ML capabilities, you can find him enjoying the outdoors on bike or on foot. Public contributions ## [Story5 ways to approach an AI project strategyYou've been given the task to implement AI, but where do you even start? Here are five ways to approach an AI project strategy.October 2, 2024Read →](https://www.voiceflow.com/stories/5-ways-to-approach-an-ai-project-strategy) ## [Story 5 Strategies to Elevate AI-Powered Customer ExperiencesSuccess with AI agents isn’t merely about adopting the technology; it’s about how companies leverage it effectively.September 18, 2024Read →](https://www.voiceflow.com/stories/5-strategies-to-transform-ai-powered-customer-experiences) ## [Story 5 tips to optimize your LLM intent classification promptsWe tested over 500 prompt variations across two datasets to see how to improve LLM intent classification.July 9, 2024Read →](https://www.voiceflow.com/stories/5-tips-to-optimize-your-llm-intent-classification-prompts) ## [Story AI automation on a budget: Getting started with high ROI use casesIf your AI project feels like building an Iron Man suit out of scraps—you’re not alone—but we can’t all be Tony Stark.July 8, 2024Read →](https://www.voiceflow.com/stories/ai-automation-on-a-budget-getting-started-with-high-roi-use-cases) ## [Story 15 KPIs for Measuring and Scaling a Generative AI StrategyA collection of 15 KPIs, best practices, and caution areas for CIOs and function leaders to consider when implementing a generative AI strategy across an organization.May 1, 2024Read →](https://www.voiceflow.com/stories/15-kpis-for-measuring-and-scaling-a-generative-ai-strategy) ## [Story Benchmarking hybrid LLM classification systemsBenchmarking hybrid LLM classification systems: a deep dive into hallucinations, accuracy, costs, latencies, usability and context window analysis.April 21, 2024Read →](https://www.voiceflow.com/stories/benchmarking-hybrid-llm-classification-systems) ## [Story How much do ChatGPT versions affect real world performance?Do versions change your performance by 1% or 10%? Let’s dive into a production-impacting LLM task and how model versions impacts agent performance.March 19, 2024Read →](https://www.voiceflow.com/stories/how-much-do-chatgpt-versions-affect-real-world-performance) ## [Story Improving Performance of Hybrid Intent + RAG Conversational AI AgentsA case study on opinionated decisions when launching products, balancing speed to build, accuracy and speed to iterate.March 19, 2024Read →](https://www.voiceflow.com/stories/improving-performance-of-hybrid-intent-rag-conversational-ai-agents) ## [Story The Five Stages of GenAI Maturity (and How Not to Stall at Stage Two)How mature is your generative AI? Denys shares a definitive model for GenAI maturity to help you answer exactly that question.December 1, 2023Read →](https://www.voiceflow.com/stories/how-mature-is-your-generative-ai) ## [Story Creating the Voiceflow NLUWe started working on the Voiceflow NLU in February 2022, and this is a small slice of our story: the applied research behind creating the Voiceflow NLU.August 30, 2023Read →](https://www.voiceflow.com/stories/creating-the-voiceflow-nlu) ## [Story When to use ChatGPT vs. GPT-4How to choose between LLMs ChatGPT and GPT-4, with 10 scenarios you might encounter while building an AI assistant.June 2, 2023Read →](https://www.voiceflow.com/stories/when-to-use-chatgpt-gpt-4) ## [Story 17 prompts for building AI apps in VoiceflowUse these prompts to generate utterances, summarize documents, handle an angry customer, and much more.April 25, 2023Read →](https://www.voiceflow.com/stories/prompts-for-building-ai-apps) ## [Story Prompt chaining for conversational AILearn the basic theory of prompt chaining, build a real assistant, and go through some more advanced concepts.March 10, 2023Read →](https://www.voiceflow.com/stories/prompt-chaining-conversational-ai) ## [Story How to create your NLU testing strategyA guide to developing a NLU design strategy for your conversational AI channels, plus how to create your NLU testing strategy.September 1, 2022Read →](https://www.voiceflow.com/stories/how-to-create-your-nlu-testing-strategy) ## [Story 6 workflows to create amazing conversational AI experiencesLearn the pros and cons of the 6 different types of workflows teams use when building a Conversational AI assistant.August 22, 2022Read →](https://www.voiceflow.com/stories/six-workflows-to-create-amazing-conversational-ai-experiences) ## [Story 5 principles for good natural language understanding (NLU) designLearn five important NLU design skills that make for better conversational AI assistants: principles for good natural language understanding design.June 28, 2022Read →](https://www.voiceflow.com/stories/5-principles-for-good-natural-language-understanding-nlu-design) ## [Story NLU design: How to train and use a natural language understanding modelLearn the basics of NLU models and how teams are training/using them for conversational AI experiences.June 13, 2022Read →](https://www.voiceflow.com/stories/nlu-design-how-to-train-and-use-a-natural-language-understanding-model) ## [Story How we're building Voiceflow’s machine learning platform from scratchAt Voiceflow, we're building a real time machine learning platform. We focused on seven key ideas to get our V1 off the ground.February 23, 2022Read →](https://www.voiceflow.com/stories/building-voiceflows-machine-learning-platform-from-scratch)