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[Virtual product launch, Oct 6: get a first look at our new AI co-pilot for CX teams.Own your CX · Oct 6 Save your spot](https://www.voiceflow.com/events/own-your-cx)

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![Sarah Bourgeois](https://www.voiceflow.com/images/contributors/sarah-bourgeois.jpeg)

# Sarah Bourgeois

Voiceflow contributor

About

LLM & NLU Product Manager @ Voiceflow

Public contributions

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[StoryThe AI Wild West—why you need a knowledge base for your AI agentsLet’s break down why the knowledge base functionality in conversational AI platforms is about to be one of the most important features and how you might use it for your own agents (and beyond).November 30, 2023Read →](https://www.voiceflow.com/stories/the-ai-wild-west-why-you-need-a-knowledge-base-for-your-ai-agents)