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# Tahsim Ahmed

Voiceflow contributor

[LinkedIn](https://ca.linkedin.com/in/tahsim)

About

Tahsim leads the CX and Support team at Voiceflow, including the vision for Tico (the team's AI agent for customer experience).

Public contributions

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[StoryThe 4 customer experience trends you need to know in 2024AI is changing CX quickly. Here's how the best leaders are thinking, and the 4 customer experience trends you need to know in 2024.December 29, 2023Read →](https://www.voiceflow.com/stories/the-4-customer-experience-trends-you-need-to-know-in-2024)

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[Story Introducing Tico: The AI customer support agent resolving 97% of ticketsHow the Voiceflow team reshaped customer support using AI automation. Introducing Tico, the AI customer support agent resolving 97% of tickets.December 11, 2023Read →](https://www.voiceflow.com/stories/introducing-tico-the-ai-customer-support-agent-resolving-97-of-tickets)