How to design your assistant on Voiceflow.


How to organize your designs into Domains


Domains are groupings for your Assistant’s (Project) Topics. You can think of domains as folders that let you organize Topics into subject areas (e.g. Billing, Order Inquiry).

Note: NLU Data and Components are shared across your Assistant’s Domains. 

Viewing Domains on Canvas

You can view and toggle between an Assistant’s Domains via your canvas header. Click the caret to open the dropdown and choose the Domain you want to view.

Live or Draft Mode

Use the Live/Draft toggle to control which parts of your Assistant are available to your Production users. 

We recommend using ‘Draft’ mode during your design and testing phase. Domains in ‘Draft’ mode will only be accessible in Test mode and Shareable Prototypes. Production users can’t trigger ‘Draft’ Domains.

When you’re ready to launch the Domain to your production users, simply set the toggle to ‘Live’ mode. Now the Domain is accessible across Test mode, Shareable Prototypes and Production!

Creating a New Domain

To create a new Domain, open the dropdown in the canvas header.

Choose a Domain name and hit ‘Create’

Deleting Domains

To delete a Domain, open the dropdown in the canvas header.
Hover over the Domain you want to delete and access its settings
Click Delete

Note: Deleting a Domain removes its contents from your Assistant. You can’t undo this action.

Converting Existing Assistants into a Domain

Ready to organize your designs? Here’s how to convert an existing Assistant as a Domain under another Assistant:

From the Dashboard, access the more options menu of the Assistant you want to convert

Click ‘Convert to Domain’ Choose the desitation Assistant you want to port your data to and hit ‘Next’

When you’re ready, hit ‘Confirm’
Note: Your original project file won’t be affected during conversion. Our systems will clone the origin project’s data and merge it with the destination Assistant. We recommend you delete your original project file after you’ve checked the conversion worked in the destination Assistant.

Once converted, go to the destination Assistant to check your content
Note: You can only convert Assistants of the same modality/channel as Domains

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