> ## Documentation Index
> Fetch the complete documentation index at: https://www.voiceflow.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.
# Salesforce tool
> Manage leads, contacts, and cases in your Salesforce CRM.
The Salesforce tool lets your agent interact with your CRM during a conversation. Use it to create leads when users express interest, log support cases, update contact information, or add notes to existing cases for better team visibility.
## Using the Salesforce tool
Add the Salesforce tool to your agent from **Tools** → **Add tool** → **Salesforce**. You can also add tools directly from inside a [Playbook](/docs/documentation/build/steps/playbook) or [Integration step](/docs/documentation/build/steps/integration). Once added, you can call the Salesforce tool from inside a [Playbook](/docs/documentation/build/playbooks) or [Workflow](/docs/documentation/build/workflows).
### Actions
| Action | Description |
| ------------------------- | -------------------------------------------- |
| **Create lead** | Create a new lead in Salesforce. |
| **Create contact** | Add a new contact record to Salesforce. |
| **Create case** | Create a new customer service case. |
| **Update lead** | Update details for an existing lead. |
| **Update contact** | Edit information for an existing contact. |
| **Update case** | Modify fields or status of an existing case. |
| **Add comment to a case** | Append a comment to an existing case. |
## Learn more about integrations
The best agents use tools to interact with the outside world. Learn how to get started with our bitesized course.