> ## Documentation Index
> Fetch the complete documentation index at: https://www.voiceflow.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Twilio tool

> Send SMS messages from your agent using your Twilio account. 

<img src="https://mintcdn.com/voiceflow-009a8802/s3P1FU2SwfLb9qjL/images/tools/integrations/Twilliocover-1.png?fit=max&auto=format&n=s3P1FU2SwfLb9qjL&q=85&s=d3f30a7132c1732139fc23d9bed552db" alt="Twilio tool cover" width="1920" height="1080" data-path="images/tools/integrations/Twilliocover-1.png" />

The Twilio tool lets your agent send text messages during a conversation. Use it to send confirmation codes, appointment reminders, order updates, or follow-up information to your users.

## Using the Twilio tool

Add the Twilio tool to your agent from **Tools** → **Add tool** → **Twilio**. You can also add tools directly from inside a [Playbook](/docs/documentation/build/steps/playbook) or [Integration step](/docs/documentation/build/steps/integration). Once added, you can call the Twilio tool from inside a [Playbook](/docs/documentation/build/playbooks) or [Workflow](/docs/documentation/build/workflows).

### Actions

| Action       | Description                                      |
| ------------ | ------------------------------------------------ |
| **Send SMS** | Send a text message to a specified phone number. |

## Learn more about integrations

<Card title="Integrate with third-party tools" icon="https://mintcdn.com/voiceflow-009a8802/7tXLhWFbjNcyq704/images/icons/integration.svg?fit=max&auto=format&n=7tXLhWFbjNcyq704&q=85&s=84140036a98f211c30645b08808ccecb" href="/docs/courses/integrate-with-third-party-tools" cta="Learn now (5 mins)" width="24" height="24" data-path="images/icons/integration.svg">
  The best agents use tools to interact with the outside world. Learn how to get started with our bitesized course.
</Card>