> ## Documentation Index
> Fetch the complete documentation index at: https://www.voiceflow.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.
# Zendesk tool
> Manage support tickets, users, and organizations in Zendesk.
The Zendesk tool lets your agent interact with your Zendesk account during a conversation. Use it to create and update support tickets, look up users, add comments to ongoing cases, or search for existing tickets based on custom criteria.
## Using the Zendesk tool
Add the Zendesk tool to your agent from **Tools** → **Add tool** → **Zendesk**. You can also add tools directly from inside a [Playbook](/docs/documentation/build/steps/playbook) or [Integration step](/docs/documentation/build/steps/integration). Once added, you can call the Zendesk tool from inside a [Playbook](/docs/documentation/build/playbooks) or [Workflow](/docs/documentation/build/workflows).
### Actions
| Action | Description |
| ----------------------- | -------------------------------------------------------------------------------- |
| **Create ticket** | Create a new support ticket with a subject, description, tags, and other fields. |
| **Update ticket** | Modify an existing ticket's priority, status, tags, or other fields. |
| **Add ticket comment** | Append a public or private comment to an existing ticket. |
| **Find ticket(s)** | Search for tickets by user ID, status, or other criteria. |
| **Find latest comment** | Retrieve the most recent comment on a specific ticket. |
| **Find user** | Search for users by email, name, or other identifiers. |
| **Find group** | Look up support groups by ID or name. |
| **Update organization** | Edit an organization's details such as domain, name, or notes. |
For actions that support custom fields, Voiceflow automatically detects and displays the available fields from your Zendesk account.
## Syncing Zendesk Help Center with your Knowledge Base
You can also connect your Zendesk Help Center to Voiceflow's [Knowledge base](/docs/documentation/build/importing-data-sources). This lets your agent answer questions using your existing help articles, product guides, FAQs, and support policies.
To connect your Zendesk Help Center, go to **Knowledge base** → **Add data source** → **Zendesk** inside your project.
## Learn more about integrations
The best agents use tools to interact with the outside world. Learn how to get started with our bitesized course.