> ## Documentation Index
> Fetch the complete documentation index at: https://www.voiceflow.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Choose a handoff platform

> Native connections are available for Genesys, UJET, Kustomer, Dixa and Zendesk. Other platforms connect through a service implementing the live agent handoff API.

## Choose your connection path

Native connections are available for Genesys, UJET, Kustomer, Dixa and Zendesk. Other platforms connect through a service implementing the live agent handoff API. The guides below are implementation paths, not a claim that each is available as a native Voiceflow integration.

## Platforms and guides

| Platform | Connection path |
| --- | --- |
| Genesys | Native connection; [configure the handoff](/docs/documentation/handoff/setup) |
| UJET | Native connection; [configure the handoff](/docs/documentation/handoff/setup) |
| Kustomer | Native connection; [configure the handoff](/docs/documentation/handoff/setup) |
| Dixa | Native connection; [configure the handoff](/docs/documentation/handoff/setup) |
| Zendesk | Native connection; [configure the handoff](/docs/documentation/handoff/setup) |
| Chatwoot | [Build the connection](/docs/developers/handoff/chatwoot) |
| Intercom | [Build the connection](/docs/developers/handoff/intercom) |
| Front | [Build the connection](/docs/developers/handoff/front) |
| Gorgias | [Build the connection](/docs/developers/handoff/gorgias) |
| Freshchat | [Build the connection](/docs/developers/handoff/freshchat) |
| HubSpot Service Hub | [Build the connection](/docs/developers/handoff/hubspot) |
| Salesforce Service Cloud | [Build the connection](/docs/developers/handoff/salesforce) |
| LiveChat | [Build the connection](/docs/developers/handoff/livechat) |
| Crisp | [Build the connection](/docs/developers/handoff/crisp) |
| LivePerson | [Build the connection](/docs/developers/handoff/liveperson) |

### Capability boundaries

| Capability | Native providers | Connection API |
| --- | --- | --- |
| Text replies | Provider integration | Required for a useful two-way connection |
| Files | Provider-specific limits | Contract supports files; your service must implement transfer |
| Context | Provider-specific delivery | Summary, transcript, or no context |
| Agent identity | Depends on provider | Agent name on incoming human events |
| Typing / wait estimates | Selected providers | No dedicated incoming custom event types |
| Return to AI | Configured path and channel behavior | Requires correct closure event and channel handling |

The [handoff step](/docs/documentation/build/steps/handoff#provider-specific-capabilities) retains the native-provider capability details. Test web chat and SMS separately.

## Start building

[Set up handoff](/docs/documentation/handoff/setup) · [Choose a platform](/docs/documentation/handoff/platforms) · [Connect your support platform](/docs/developers/handoff/connect)