An overview on how to review the transcripts from user's test sessions with your prototypes.

User Testing Transcripts Overview

Using your Voiceflow Prototype to test with your users and stakeholders is a great way to learn about what works, and doesn't work with your design and functionality.

You can get even more insights on each interaction with your prototype using the Transcripts functionality. Each transcript provides a turn-by-turn record of each user interaction, what utterances they used, and what intents they hit along the way. The goal is to give you a clear understand where your project was successful in helping your users, and where it can be improved.

Saving a transcript

A transcript can be created from tests run on both the internal Test Tool that you see as a designer, and on tests run using Sharable Prototype links. For tests run with the Test Tool, when the test ends, you will be shown an option to 'Save Test', and you can click that to save a transcript. For tests run using the Sharable Prototype, each test's transcript will be saved automatically.

Viewing transcripts

Your transcripts can be found in the left-hand navigation, or quickly accessed using the keyboard shortcut '2'. Once in the Transcripts tab, you can click through all available transcripts for your project in the left-hand Conversations List. There are filters available at the top of this list that will allow you to filter all of your available transcripts by date and by tags added using the right-hand Actions Menu. Using the ... menu above each transcript, you can choose to enable and disable the Debug Messages and Intent Confidence data that you'd see in the Test Tool.

Adding utterances to intents

If you have the Intent Confidence set to visible, you will see an option to "Add utterance to intent" on any utterance that did not match an intent during your testing. This is a quick way to use your test transcripts to iterate on your design, and improve your prototype's Training. If you do add an utterance to an intent, it is important to remember to re-train your Assistant before testing again, to ensure it is trained with the new data.

Tagging and commenting

You can organize your transcripts with tags to make it easier for your team to sort through and find the important ones. In the right-hand Actions Menu, we offer built-in tags like "Mark as Reviewed", "Save for Later" and sentiment emojis. You can add your own custom tags through the Tags input field.

In the Add Tags dropdown menu, you can select the Manage Tags option to delete any tags from your project.

Any tags you have created can be used to filter your Conversations List.

Downloading and deleting

If you are looking to export your transcripts to run further analysis on them, you can select the ... menu in the Conversations List, next to each transcripts' title, and click the 'Export' option. This will download a CSV file of your transcript.

To delete irrelevant transcripts, you can select the 'Delete' option from the ... menu, or from the right-hand actions menu.

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