> ## Documentation Index
> Fetch the complete documentation index at: https://www.voiceflow.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Get started with Voiceflow

> Create your Voiceflow account and start building your first agent in Agent Studio. Choose where customers will interact with your agent.

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## Create an account

Create your Voiceflow account and start building your first agent in Agent Studio.

Already have an account? [Open Voiceflow](https://creator.voiceflow.com) or choose a quickstart below.

**[Create an account →](/signup)**

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<DocsVisual asset="create-account" />
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## Build your first agent

Choose where customers will interact with your agent. Build its behavior in Agent Studio, then connect the channel.

<a id="choose-your-quickstart"></a>

<CardGroup cols={4}>
<Card title="Web agent" href="/docs/courses/chat-agent-quick-start" variant="capability" asset="chat-agent">
  Add an agent to your website.
</Card>
<Card title="Phone agent" href="/docs/courses/phone-agent-quick-start" variant="capability" asset="voice-agent">
  Answer calls with your agent.
</Card>
<Card title="SMS agent" href="/docs/documentation/deploy/sms/inbound" variant="capability" asset="sms-agent">
  Connect through Twilio SMS.
</Card>
<Card title="Mobile agent" href="/docs/api-reference/quickstart" variant="capability" asset="mobile-agent">
  Build into your app via API.
</Card>
</CardGroup>

Building a custom interface? [Make your first API request →](/docs/api-reference/quickstart)

<a id="understand-the-building-blocks"></a>

## Understand how Voiceflow works

Your agent brings guidance, conversations, and actions together. Use playbooks for flexible conversations and workflows for defined processes; knowledge and tools help both get the job done.

<WrittenBlock kind="diagram" data='{"caption":"The building blocks of an agent","dir":"v","items":[{"group":{"label":"Your agent","items":[{"node":{"title":"Instructions","sub":"Define how the agent should behave"}},{"arr":{"label":"Guide how it uses"}},{"cols":[{"node":{"title":"Playbooks","sub":"Work toward a conversation goal"}},{"node":{"title":"Workflows","sub":"Follow steps and branches"}}]},{"arr":{"label":"Supported by"}},{"cols":[{"node":{"title":"Knowledge","sub":"Answer from your content"}},{"node":{"title":"Tools","sub":"Look up data and take action"}}]}]}}],"note":"Combine these capabilities around your customer’s needs. You can start small and add more as your agent grows."}' />

[Explore how agents work →](/docs/documentation/build/how-agents-work)

<a id="make-your-agent-useful"></a>

## Start with a use case

Choose an outcome, then follow the guide to add it to your agent.

- **[Answer support questions](/docs/courses/simple-knowledge-base).** Ground answers in your help articles and policies.
- **[Take action for a customer](/docs/courses/integrate-with-third-party-tools).** Connect a service so your agent can act.
- **[Bring in a human](/docs/documentation/handoff/setup).** Give customers a path to your team.


Need a process with defined steps? [Build your first workflow](/docs/courses/build-your-first-workflow).

<a id="get-ready-to-launch"></a>

## Prepare to launch

Take your working conversation through these checks before sharing it with customers.

1. **[Test your agent](/docs/documentation/measure/tests).** Check expected requests, unclear questions, and cases that need human help.
2. **[Publish a version](/docs/documentation/deploy/environments/publishing).** Release the version you have reviewed and tested.
3. **Connect a channel.** [Embed the chat widget](/docs/documentation/deploy/widget/embedding-the-chat-widget) or [connect a phone number](/docs/documentation/deploy/phone/connect-a-phone-number).
4. **[Monitor conversations](/docs/documentation/measure/transcripts).** Review real interactions to find what to improve next.

## Explore further

- **[Platform](/docs/documentation/introduction).** Learn to build, test, and manage agents in Agent Studio.
- **[Developers](/docs/developers/overview).** Extend your agents through APIs, MCP, and the CLI.