> Markdown rendition of https://www.voiceflow.com/features/platform-overview ("Platform Overview | Voiceflow"). Canonical page: https://www.voiceflow.com/features/platform-overview · All pages: https://www.voiceflow.com/llms.txt Platform overview # The AI agent platform for ultimate control Businesses use Voiceflow to build impactful AI agents tailor-made for their industry, use case, and customers. Teams of every size trust Voiceflow for AI automation across their business ![Superloop logo](https://www.voiceflow.com/images/superloop-logo.svg)![JP Morgan logo](https://www.voiceflow.com/images/jp_black.png)![Turo logo](https://www.voiceflow.com/images/Turo__28company_29_logo_1Turo__28company_29_logo.webp)![StubHub logo](https://www.voiceflow.com/images/stubhub_black.png)![Vodafone logo](https://www.voiceflow.com/images/Vodafone.svg)![Allstate logo](https://www.voiceflow.com/images/allstate_black.png)![GetYourGuide logo](https://www.voiceflow.com/images/gyg_black_short.png) ![Sunlit rolling green hills with soft focus wildflowers and grass in the foreground.](https://www.voiceflow.com/images/daniel-dalea-vIRNXV87cro-unsplash.avif) Overview ## How Voiceflow works Teams use Voiceflow as a central collaborative platform to build, launch, and scale AI Agents for any use case. Build a knowledge base Import data and documents to the Knowledge Base to allow Agents to respond using curated data. ![tab image](https://www.voiceflow.com/images/customer-tabs-img-2.png) ![tab bg image](https://www.voiceflow.com/images/customer-tabs-bg.jpg) Add Workflows Build multi-step tasks for Agents to complete using Voiceflow’s Workflow Builder. ![tab image](https://www.voiceflow.com/images/customer-tabs-img-3.png) ![tab bg image](https://www.voiceflow.com/images/customer-tabs-bg.jpg) Integrate Integrate Agents with 3rd party services and APIs using Voiceflow Functions and API blocks. ![tab image](https://www.voiceflow.com/images/customer-tabs-img-4.png) ![tab bg image](https://www.voiceflow.com/images/customer-tabs-bg.jpg) Launch via web chat or API Launch Agents with Voiceflow's web chat UI or any custom interface using the Dialog API. ![tab image](https://www.voiceflow.com/images/customer-tabs-img-1.png) ![tab bg image](https://www.voiceflow.com/images/customer-tabs-bg.jpg) ![tab image](https://www.voiceflow.com/images/canvas-1.png) ![tab image](https://www.voiceflow.com/images/canvas-2-new-10.png) ![tab image](https://www.voiceflow.com/images/canvas-2-new.png) ![tab image](https://www.voiceflow.com/images/canvas-4-new.png) ![Close-up of green palm leaf with diagonal lines and soft lighting.](https://www.voiceflow.com/images/logan-voss-z5Zv1feQUCs-unsplash.avif) Voiceflow Platform ## The platform that meets your agent-building ambition. Use any model Use any AI vendor, including OpenAI and Anthropic, to power agent responses, logic, and actions. Protected APIs Secrets stay secret. Voiceflow never surfaces API keys and sensitive information in your agent logs. Organizational security Secure and manage work across you organization with SSO and advanced user permissions. Content management Curate agent content, components, and logic that scale across teams and agent use cases. Use custom code Build custom logic, actions, and integrations with the full power of code and APIs and JSON. Production pipelines Test agent builds in staging and share with stakeholders for feedback before production. Security ## Purpose-built for enterprise scale Production volume, and the certifications to run it on regulated data. 99.95 % Agent uptime 50 ms Voiceflow latency 300 K Messages per minute scale [![AICPA SOC 2 badge](https://www.voiceflow.com/images/Badge.svg)SOC-2 Type IIAudited for data privacy, processing integrity, and confidentiality.](https://trust.voiceflow.com/) [![ISO 27001 certification badge](https://www.voiceflow.com/images/ISO.avif) ISO/IEC 27001:2022Certified information security management.](https://trust.voiceflow.com/) [![GDPR compliance badge](https://www.voiceflow.com/images/GDPR.svg) GDPR CompliantPersonal data stays personal, with granular permissions.](https://trust.voiceflow.com/) [![HIPAA compliance badge](https://www.voiceflow.com/images/hipaa.avif) HIPAA CompliantProtected health information kept secure.](https://trust.voiceflow.com/) ![bg image](https://www.voiceflow.com/images/frame-2147241001-18.svg) ![Voiceflow chat widget displaying a conversation about changing chat to voice mode, beside a voice recording interface showing a 10-second timer and a stop button.](https://www.voiceflow.com/images/Illustration.avif) Developer platform ## Build outside the box with Voiceflow's developer platform Use developer features to extend the platform to add custom features, integrations, interfaces, and more. [Go to docs](https://www.voiceflow.com/docs/) Learn more about Voiceflow ## Explore the platform Teams use Voiceflow to collaboratively design, develop, and launch impactful AI agents using any models and integrations. [![Light green abstract geometric mesh pattern forming a partial circular shape on a muted green background.](https://www.voiceflow.com/images/Agent-Content-Manager-cover-image_1Agent-Content-Manager-cover-image.avif)Agent BuilderVisually create AI agents using logic, custom code, models, and business content.](https://www.voiceflow.com/features/agent-cms) [![Subtle abstract beige background with faint floral line patterns.](https://www.voiceflow.com/images/knowledge-base-cover-image_1knowledge-base-cover-image.avif)Knowledge BaseTrain AI agents on your data to power responses and perform tasks using any LLM model.](https://www.voiceflow.com/features/knowledge-base) ![Subtle abstract beige background with faint floral line patterns.](https://www.voiceflow.com/images/knowledge-base-cover-image_1knowledge-base-cover-image.avif) Playbooks Natural-language instructions for complex tasks your agent can execute. [![Light green abstract geometric mesh pattern forming a partial circular shape on a muted green background.](https://www.voiceflow.com/images/Agent-Content-Manager-cover-image_1Agent-Content-Manager-cover-image.avif)Workflow BuilderScripted flows your agent can call that execute in order every time, for when you need ultimate control.](https://www.voiceflow.com/features/workflows)