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DEFINITION

Amazon Connect

noun | /vois/ /präm(p)t/

Amazon Connect is an omnichannel cloud contact center service that provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools.

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WOz Testing

noun | /vois/ /präm(p)t/
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Voice-first design

noun | /vois/ /präm(p)t/
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Error Message

noun | /vois/ /präm(p)t/
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