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DEFINITION

Caller Intent

noun | /vois/ /präm(p)t/

Caller intent identifies the reason for each phone call, thereby uncovering opportunities to personalize customer engagement, and to predict customer actions.

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Cognitive Load

noun | /vois/ /präm(p)t/
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Conversation Designer

noun | /vois/ /präm(p)t/
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Automated Attendant (Digital Receptionist)

noun | /vois/ /präm(p)t/
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