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DEFINITION

Interactive Voice Response (IVR)

noun | /vois/ /präm(p)t/

An automated phone system that provides pre-recorded voice responses that can interact with callers, gather information, provide information, and route calls to the appropriate recipients via voice or touchtones on a keypad device.

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Real-time Text (RTT)

noun | /vois/ /präm(p)t/
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Conversation Design

noun | /vois/ /präm(p)t/
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Conversational Artificial Intelligence (CAI)

noun | /vois/ /präm(p)t/
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