> Markdown rendition of https://www.voiceflow.com/industries/bpos ("AI agents for BPOs | Voiceflow"). Canonical page: https://www.voiceflow.com/industries/bpos · All pages: https://www.voiceflow.com/llms.txt

BPOs

# AI agents for BPOs

Absorb front-line volume across every client program — consistent, on-brand service on chat, voice, and messaging, with clean handoffs to your reps.

Teams of every size trust Voiceflow for AI automation across their business

![Superloop logo](https://www.voiceflow.com/images/superloop-logo.svg)![JP Morgan logo](https://www.voiceflow.com/images/jp_black.png)![Turo logo](https://www.voiceflow.com/images/Turo__28company_29_logo_1Turo__28company_29_logo.webp)![StubHub logo](https://www.voiceflow.com/images/stubhub_black.png)![Vodafone logo](https://www.voiceflow.com/images/Vodafone.svg)![Allstate logo](https://www.voiceflow.com/images/allstate_black.png)![GetYourGuide logo](https://www.voiceflow.com/images/gyg_black_short.png)

Common use cases

## What teams in bpos automate first

Every one of these is a real agent conversation, running in the channel the customer started in.

Front-line volume, absorbed A duplicate charge resolved from the client's payment records, the refund issued in-thread, and a formal dispute raised with a rep.

[See how front-line agents are built](https://www.voiceflow.com/demo)

Agent assist with full context A home move booked end to end, then a medical-priority edge case handed to a rep with the order open and the risk already flagged.

[See how agent-assist is built](https://www.voiceflow.com/demo)

After-hours coverage A midnight claim confirmed, a missing document caught and attached to the open review, and the customer clear on what happens next.

[See how coverage agents are built](https://www.voiceflow.com/demo)

Peak and overflow A sale-day shipping delay owned honestly, the parcel prioritised, gift wrap added as a goodwill gesture, and tracking sent to the thread.

[See how overflow agents are built](https://www.voiceflow.com/demo)

Client trust

## Certified for client data. Auditable for every program.

Production volume, and the certifications to run it on regulated data.

99.95

%

Agent uptime

50

ms

Voiceflow latency

300

K

Messages per minute scale

[![AICPA SOC 2 badge](https://www.voiceflow.com/images/Badge.svg)SOC-2 Type IIAudited for data privacy, processing integrity, and confidentiality.](https://trust.voiceflow.com/)

[![ISO 27001 certification badge](https://www.voiceflow.com/images/ISO.avif) ISO/IEC 27001:2022Certified information security management.](https://trust.voiceflow.com/)

[![GDPR compliance badge](https://www.voiceflow.com/images/GDPR.svg) GDPR CompliantPersonal data stays personal, with granular permissions.](https://trust.voiceflow.com/)

[![HIPAA compliance badge](https://www.voiceflow.com/images/hipaa.avif) HIPAA CompliantProtected health information kept secure.](https://trust.voiceflow.com/)

![bg image](https://www.voiceflow.com/images/frame-2147241001-18.svg)

## Works with the contact-center stack you already run.

Voiceflow hands off to your human team with the full conversation, so nobody asks the customer to start again.

There is no migration project. Voiceflow sits on top of the CX stack you already run, and speaks to anything else through the API.

Most BPOs are live on their existing client helpdesks the same day, with no change to client systems of record.

![Zendesk](https://www.voiceflow.com/images/integrations/zendesk-full.svg)

![Salesforce Service Cloud](https://www.voiceflow.com/images/integrations/salesforce.png)

![ServiceNow](https://www.voiceflow.com/images/integrations/servicenow.png)

![Genesys](https://www.voiceflow.com/images/integrations/genesys.png)

![NICE CXone](https://www.voiceflow.com/images/integrations/nice.png)

![Five9](https://www.voiceflow.com/images/integrations/five9.png)

![Amazon Connect](https://www.voiceflow.com/images/integrations/amazon-connect.png)

![Freshdesk](https://www.voiceflow.com/images/integrations/freshdesk.svg)

![Twilio Flex](https://www.voiceflow.com/images/integrations/twilio-full.svg)

![Intercom](https://www.voiceflow.com/images/integrations/intercom-full.svg)

![Voiceflow](https://www.voiceflow.com/images/logo-black.svg)

## Frequently asked questions

**Can one platform serve many client programs?**

Yes — each program gets its own agent with the client's knowledge, wording, and escalation rules, managed side by side on one platform.

**How do handoffs to our reps work?**

The agent hands off inside your existing contact-center tooling with the transcript and the fix already scoped, so the customer never repeats themselves — and it takes back over once the rep resolves the edge case.

**How is client data kept separate and secure?**

Programs are isolated per client, agents act only through the integrations each client authorizes, and SOC 2, GDPR, and ISO controls apply with a full transcript retained per conversation.