> Markdown rendition of https://www.voiceflow.com/industries/e-commerce-retail ("AI agents for e-commerce and retail | Voiceflow"). Canonical page: https://www.voiceflow.com/industries/e-commerce-retail · All pages: https://www.voiceflow.com/llms.txt [Virtual product launch, Oct 6: get a first look at our new AI co-pilot for CX teams.Own your CX · Oct 6 Save your spot](https://www.voiceflow.com/events/own-your-cx) E-commerce & retail # AI agents for e-commerce and retail Turn support volume into resolved orders — order status, returns, and product questions handled in the channel the shopper is already in. StubHub runs on Voiceflow (90 days from idea to launch). Teams of every size trust Voiceflow for AI automation across their business ![Superloop logo](https://www.voiceflow.com/images/superloop-logo.svg)![JP Morgan logo](https://www.voiceflow.com/images/jp_black.png)![Turo logo](https://www.voiceflow.com/images/Turo__28company_29_logo_1Turo__28company_29_logo.webp)![StubHub logo](https://www.voiceflow.com/images/stubhub_black.png)![Vodafone logo](https://www.voiceflow.com/images/Vodafone.svg)![Allstate logo](https://www.voiceflow.com/images/allstate_black.png)![GetYourGuide logo](https://www.voiceflow.com/images/gyg_black_short.png) Common use cases ## What teams in e-commerce & retail automate first Every one of these is a real agent conversation, running in the channel the customer started in. Order status and tracking The agent reads the carrier scan and the delivery photo, issues the replacement, and a human catches the order before it leaves the warehouse. [See how order agents are built](https://www.voiceflow.com/demo) Returns and exchanges A size swap done in four messages: exchange created, QR label sent, the medium shipping before the large is even dropped off. [See how returns agents are built](https://www.voiceflow.com/demo) Product discovery From a one-line brief to three fitting picks with sizing advice, and a store associate holding the gift-wrapped one downtown before Saturday. [See how discovery agents are built](https://www.voiceflow.com/demo) Post-purchase care Setup help, a fix for a mis-seated burr collar, automatic warranty registration, and a monthly care reminder: the product kept working after the sale. [See how care agents are built](https://www.voiceflow.com/demo) 90 Days from idea to launch ![StubHub](https://www.voiceflow.com/images/logo-stubhub-grey.svg) StubHub International built and launched a powerful AI customer support agent in 90 days using Voiceflow, empowering non-technical teams and transforming their support operations. [Read the StubHub story](https://www.voiceflow.com/stories/stubhub-internationals-90-day-journey) Also building on Voiceflow - ![StubHub](https://www.voiceflow.com/images/logo-stubhub-grey.svg) Peak-season scale ## Built for peak-season volume. Certified for customer data. Production volume, and the certifications to run it on regulated data. 99.95 % Agent uptime 50 ms Voiceflow latency 300 K Messages per minute scale [![AICPA SOC 2 badge](https://www.voiceflow.com/images/Badge.svg)SOC-2 Type IIAudited for data privacy, processing integrity, and confidentiality.](https://trust.voiceflow.com/) [![ISO 27001 certification badge](https://www.voiceflow.com/images/ISO.avif) ISO/IEC 27001:2022Certified information security management.](https://trust.voiceflow.com/) [![GDPR compliance badge](https://www.voiceflow.com/images/GDPR.svg) GDPR CompliantPersonal data stays personal, with granular permissions.](https://trust.voiceflow.com/) [![HIPAA compliance badge](https://www.voiceflow.com/images/hipaa.avif) HIPAA CompliantProtected health information kept secure.](https://trust.voiceflow.com/) ![bg image](https://www.voiceflow.com/images/frame-2147241001-18.svg) ## Works with the retail CX stack you already run. Voiceflow hands off to your human team with the full conversation, so nobody asks the customer to start again. There is no migration project. Voiceflow sits on top of the CX stack you already run, and speaks to anything else through the API. Most retailers are live on their existing helpdesk the same day, with no change to commerce or fulfilment systems. ![Zendesk](https://www.voiceflow.com/images/integrations/zendesk-full.svg) ![Salesforce Service Cloud](https://www.voiceflow.com/images/integrations/salesforce.png) ![ServiceNow](https://www.voiceflow.com/images/integrations/servicenow.png) ![Genesys](https://www.voiceflow.com/images/integrations/genesys.png) ![NICE CXone](https://www.voiceflow.com/images/integrations/nice.png) ![Five9](https://www.voiceflow.com/images/integrations/five9.png) ![Amazon Connect](https://www.voiceflow.com/images/integrations/amazon-connect.png) ![Freshdesk](https://www.voiceflow.com/images/integrations/freshdesk.svg) ![Twilio Flex](https://www.voiceflow.com/images/integrations/twilio-full.svg) ![Intercom](https://www.voiceflow.com/images/integrations/intercom-full.svg) ![Voiceflow](https://www.voiceflow.com/images/logo-black.svg) ## Frequently asked questions **Can agents act on live order data?** Yes. Agents call your commerce platform directly — Shopify, a custom OMS, or both — so status, returns, and cancellations reflect real state, not a cached copy. **How do agents handle peak season?** Capacity scales with traffic, and deflection holds through spikes because resolution does not depend on staffing. **Do agents work across channels?** The same agent runs on web chat, in-app, SMS, WhatsApp, and voice, with one set of logic and one transcript history.