> Markdown rendition of https://www.voiceflow.com/industries/education-edtech ("AI agents for education and edtech | Voiceflow"). Canonical page: https://www.voiceflow.com/industries/education-edtech · All pages: https://www.voiceflow.com/llms.txt [Own your CXMeet your AI co-pilotOct 6Save your spotSave your spot](https://www.voiceflow.com/events/own-your-cx) Education & edtech # AI agents for education and edtech Guide every learner and applicant through the moments that decide whether they enroll, re-enroll, and finish. Trilogy runs on Voiceflow (70% ai resolution rate). Teams of every size trust Voiceflow for AI automation across their business ![Superloop logo](https://www.voiceflow.com/images/superloop-logo.svg)![JP Morgan logo](https://www.voiceflow.com/images/jp_black.png)![Turo logo](https://www.voiceflow.com/images/Turo__28company_29_logo_1Turo__28company_29_logo.webp)![StubHub logo](https://www.voiceflow.com/images/stubhub_black.png)![Vodafone logo](https://www.voiceflow.com/images/Vodafone.svg)![Allstate logo](https://www.voiceflow.com/images/allstate_black.png)![GetYourGuide logo](https://www.voiceflow.com/images/gyg_black_short.png) Common use cases ## What teams in education & edtech automate first Every one of these is a real agent conversation, running in the channel the customer started in. Admissions and enrollment The eligibility answer that was blocking the application, the application started and saved in the conversation, and admissions confirming the aid route. [See how admissions agents are built](https://www.voiceflow.com/demo) Student services A lost ID blocked and replaced, a library loan renewed, and the registrar issuing a sealed enrollment letter for the landlord by tomorrow. [See how student-services agents are built](https://www.voiceflow.com/demo) Learner support Broken course videos fixed, and a quiz attempt that failed to submit at midnight recovered with its original timestamp, graded, on time. [See how learner-support agents are built](https://www.voiceflow.com/demo) Retention outreach A student two lessons behind gets a catch-up plan, a coach session booked, and a Friday check-in: back on pace before Monday, by text. [See how retention agents are built](https://www.voiceflow.com/demo) 70% AI resolution rate ![Trilogy](https://www.voiceflow.com/images/logo-trilogy-grey.svg) Trilogy reached a 70% AI resolution rate across 90 products with an AI solution that scales support and deflects tickets from human agents. [Read the Trilogy story](https://www.voiceflow.com/stories/automating-60-of-customer-support-for-90-products-in-12-weeks-how-ai-automation-transformed-trilogy) Student data protection ## Certified for student records. Trusted by campus IT. Production volume, and the certifications to run it on regulated data. 99.95 % Agent uptime 50 ms Voiceflow latency 300 K Messages per minute scale [![AICPA SOC 2 badge](https://www.voiceflow.com/images/Badge.svg)SOC-2 Type IIAudited for data privacy, processing integrity, and confidentiality.](https://www.voiceflow.com/compliance/soc-2) [![ISO 27001 certification badge](https://www.voiceflow.com/images/ISO.avif) ISO/IEC 27001:2022Certified information security management.](https://www.voiceflow.com/compliance/iso-27001) [![GDPR compliance badge](https://www.voiceflow.com/images/GDPR.svg) GDPR CompliantPersonal data stays personal, with granular permissions.](https://www.voiceflow.com/compliance/gdpr) [![HIPAA compliance badge](https://www.voiceflow.com/images/hipaa.avif) HIPAA CompliantProtected health information kept secure.](https://www.voiceflow.com/compliance/hipaa) ![bg image](https://www.voiceflow.com/images/frame-2147241001-18.svg) ## Works with the student-support stack you already run. Voiceflow hands off to your human team with the full conversation, so nobody asks the customer to start again. There is no migration project. Voiceflow sits on top of the CX stack you already run, and speaks to anything else through the API. Most institutions are live on their existing helpdesk the same day, with no change to student information systems. ![Zendesk](https://www.voiceflow.com/images/integrations/zendesk-full.svg) ![Salesforce Service Cloud](https://www.voiceflow.com/images/integrations/salesforce.png) ![ServiceNow](https://www.voiceflow.com/images/integrations/servicenow.png) ![Genesys](https://www.voiceflow.com/images/integrations/genesys.png) ![NICE CXone](https://www.voiceflow.com/images/integrations/nice.png) ![Five9](https://www.voiceflow.com/images/integrations/five9.png) ![Amazon Connect](https://www.voiceflow.com/images/integrations/amazon-connect.png) ![Freshdesk](https://www.voiceflow.com/images/integrations/freshdesk.svg) ![Twilio Flex](https://www.voiceflow.com/images/integrations/twilio-full.svg) ![Intercom](https://www.voiceflow.com/images/integrations/intercom-full.svg) ![Voiceflow](https://www.voiceflow.com/images/logo-black.svg) ## Frequently asked questions **Can agents support learners inside our product?** Yes — Trilogy embeds Voiceflow agents in their learning platform, resolving a majority of learner requests without a human. **How do agents handle term-time spikes?** Capacity scales with demand, so add/drop weeks and application deadlines do not degrade response time. **Is student data handled safely?** Retention, access, and residency are configurable, and agents call your systems rather than holding copies of student records.