> Markdown rendition of https://www.voiceflow.com/industries/healthcare-patient-access ("AI agents for healthcare and patient access | Voiceflow"). Canonical page: https://www.voiceflow.com/industries/healthcare-patient-access · All pages: https://www.voiceflow.com/llms.txt [Virtual product launch, Oct 6: get a first look at our new AI co-pilot for CX teams.Own your CX · Oct 6 Save your spot](https://www.voiceflow.com/events/own-your-cx) Healthcare & patient access # AI agents for healthcare and patient access Book, reschedule, and triage patient conversations around the clock — without adding load to the front desk or the nurse line. Teams of every size trust Voiceflow for AI automation across their business ![Superloop logo](https://www.voiceflow.com/images/superloop-logo.svg)![JP Morgan logo](https://www.voiceflow.com/images/jp_black.png)![Turo logo](https://www.voiceflow.com/images/Turo__28company_29_logo_1Turo__28company_29_logo.webp)![StubHub logo](https://www.voiceflow.com/images/stubhub_black.png)![Vodafone logo](https://www.voiceflow.com/images/Vodafone.svg)![Allstate logo](https://www.voiceflow.com/images/allstate_black.png)![GetYourGuide logo](https://www.voiceflow.com/images/gyg_black_short.png) Common use cases ## What teams in healthcare & patient access automate first Every one of these is a real agent conversation, running in the channel the customer started in. Appointment booking and reminders The agent reads live scheduling, moves the visit, books the referral, and brings in patient access when the question turns clinical. [See how scheduling agents are built](https://www.voiceflow.com/demo) Patient intake and forms Medications, allergies, and insurance verified before the visit, with the registrar issuing what needs a human signature: check-in shrinks to two minutes. [See how intake agents are built](https://www.voiceflow.com/demo) Prescription and refill requests A refill confirmed by text, rerouted to the new pharmacy, and synced with a second prescription so both are ready on the same shelf the same day. [See how pharmacy agents are built](https://www.voiceflow.com/demo) Care navigation ER or urgent care, answered from the actual plan: the agent picks the right site, states the copay difference, and checks the patient in ahead of arrival. [See how navigation agents are built](https://www.voiceflow.com/demo) Privacy and compliance ## Certified for patient data. Auditable for care teams. Production volume, and the certifications to run it on regulated data. 99.95 % Agent uptime 50 ms Voiceflow latency 300 K Messages per minute scale [![AICPA SOC 2 badge](https://www.voiceflow.com/images/Badge.svg)SOC-2 Type IIAudited for data privacy, processing integrity, and confidentiality.](https://trust.voiceflow.com/) [![ISO 27001 certification badge](https://www.voiceflow.com/images/ISO.avif) ISO/IEC 27001:2022Certified information security management.](https://trust.voiceflow.com/) [![GDPR compliance badge](https://www.voiceflow.com/images/GDPR.svg) GDPR CompliantPersonal data stays personal, with granular permissions.](https://trust.voiceflow.com/) [![HIPAA compliance badge](https://www.voiceflow.com/images/hipaa.avif) HIPAA CompliantProtected health information kept secure.](https://trust.voiceflow.com/) ![bg image](https://www.voiceflow.com/images/frame-2147241001-18.svg) ## Works with the healthcare CX stack you already run. Voiceflow hands off to your human team with the full conversation, so nobody asks the customer to start again. There is no migration project. Voiceflow sits on top of the CX stack you already run, and speaks to anything else through the API. Most provider teams are live on their existing helpdesk the same day, with no change to scheduling or records systems. ![Zendesk](https://www.voiceflow.com/images/integrations/zendesk-full.svg) ![Salesforce Service Cloud](https://www.voiceflow.com/images/integrations/salesforce.png) ![ServiceNow](https://www.voiceflow.com/images/integrations/servicenow.png) ![Genesys](https://www.voiceflow.com/images/integrations/genesys.png) ![NICE CXone](https://www.voiceflow.com/images/integrations/nice.png) ![Five9](https://www.voiceflow.com/images/integrations/five9.png) ![Amazon Connect](https://www.voiceflow.com/images/integrations/amazon-connect.png) ![Freshdesk](https://www.voiceflow.com/images/integrations/freshdesk.svg) ![Twilio Flex](https://www.voiceflow.com/images/integrations/twilio-full.svg) ![Intercom](https://www.voiceflow.com/images/integrations/intercom-full.svg) ![Voiceflow](https://www.voiceflow.com/images/logo-black.svg) ## Frequently asked questions **Is this suitable for PHI?** Voiceflow supports HIPAA-aligned deployments: data handling, retention, and access controls are configurable, and a BAA is available on enterprise plans. **Can agents write to our EHR?** Agents act through your integration layer, so writes happen in the systems and formats your team already governs. **What happens with clinical questions?** Clinical judgment stays with clinicians. Agents are scoped to access and administrative work, and hand off with the conversation context attached.