> Markdown rendition of https://www.voiceflow.com/industries/insurance ("AI agents for insurance | Voiceflow"). Canonical page: https://www.voiceflow.com/industries/insurance · All pages: https://www.voiceflow.com/llms.txt Insurance # AI agents for insurance Keep policyholders moving — quotes, claims, and coverage questions answered with the policy language your compliance team approved. Teams of every size trust Voiceflow for AI automation across their business ![Superloop logo](https://www.voiceflow.com/images/superloop-logo.svg)![JP Morgan logo](https://www.voiceflow.com/images/jp_black.png)![Turo logo](https://www.voiceflow.com/images/Turo__28company_29_logo_1Turo__28company_29_logo.webp)![StubHub logo](https://www.voiceflow.com/images/stubhub_black.png)![Vodafone logo](https://www.voiceflow.com/images/Vodafone.svg)![Allstate logo](https://www.voiceflow.com/images/allstate_black.png)![GetYourGuide logo](https://www.voiceflow.com/images/gyg_black_short.png) Common use cases ## What teams in insurance automate first Every one of these is a real agent conversation, running in the channel the customer started in. Claims intake and status The claim opened, evidence collected, the excess stated from real policy terms, and the repair booked, with a claims handler adding entitlements. [See how claims agents are built](https://www.voiceflow.com/demo) Policy and coverage questions Am I covered, answered from the actual policy: the glass excess, the no-claims impact, the approved fitter booked to come to the driveway tomorrow. [See how coverage agents are built](https://www.voiceflow.com/demo) Quotes and renewals The renewal quote explained, dead cover from an old rental dropped, and the policy renewed at a lower price without touching core protection. [See how renewal agents are built](https://www.voiceflow.com/demo) Document collection Damage photos and the other driver’s details collected by text, read and confirmed in-thread, and the claim moved to assessment the same afternoon. [See how document agents are built](https://www.voiceflow.com/demo) Insurance teams building on Voiceflow - ![Allstate](https://www.voiceflow.com/images/allstate_black.png) Risk and compliance ## Certified for security. Auditable for regulators. Production volume, and the certifications to run it on regulated data. 99.95 % Agent uptime 50 ms Voiceflow latency 300 K Messages per minute scale [![AICPA SOC 2 badge](https://www.voiceflow.com/images/Badge.svg)SOC-2 Type IIAudited for data privacy, processing integrity, and confidentiality.](https://trust.voiceflow.com/) [![ISO 27001 certification badge](https://www.voiceflow.com/images/ISO.avif) ISO/IEC 27001:2022Certified information security management.](https://trust.voiceflow.com/) [![GDPR compliance badge](https://www.voiceflow.com/images/GDPR.svg) GDPR CompliantPersonal data stays personal, with granular permissions.](https://trust.voiceflow.com/) [![HIPAA compliance badge](https://www.voiceflow.com/images/hipaa.avif) HIPAA CompliantProtected health information kept secure.](https://trust.voiceflow.com/) ![bg image](https://www.voiceflow.com/images/frame-2147241001-18.svg) ## Works with the insurance CX stack you already run. Voiceflow hands off to your human team with the full conversation, so nobody asks the customer to start again. There is no migration project. Voiceflow sits on top of the CX stack you already run, and speaks to anything else through the API. Most insurers are live on their existing helpdesk the same day, with no change to policy or claims systems. ![Zendesk](https://www.voiceflow.com/images/integrations/zendesk-full.svg) ![Salesforce Service Cloud](https://www.voiceflow.com/images/integrations/salesforce.png) ![ServiceNow](https://www.voiceflow.com/images/integrations/servicenow.png) ![Genesys](https://www.voiceflow.com/images/integrations/genesys.png) ![NICE CXone](https://www.voiceflow.com/images/integrations/nice.png) ![Five9](https://www.voiceflow.com/images/integrations/five9.png) ![Amazon Connect](https://www.voiceflow.com/images/integrations/amazon-connect.png) ![Freshdesk](https://www.voiceflow.com/images/integrations/freshdesk.svg) ![Twilio Flex](https://www.voiceflow.com/images/integrations/twilio-full.svg) ![Intercom](https://www.voiceflow.com/images/integrations/intercom-full.svg) ![Voiceflow](https://www.voiceflow.com/images/logo-black.svg) ## Frequently asked questions **How do we keep coverage answers accurate?** Answers are grounded in your approved policy documents, and anything outside that scope escalates instead of being invented. **Can agents open real claims?** Yes — agents write to your claims system through your integration layer, with the transcript retained as part of the file. **What about licensed advice?** Agents are scoped to servicing and information. Anything requiring a licensed decision routes to a human with context attached.