> Markdown rendition of https://www.voiceflow.com/industries/public-sector-utilities ("AI agents for public sector and utilities | Voiceflow"). Canonical page: https://www.voiceflow.com/industries/public-sector-utilities · All pages: https://www.voiceflow.com/llms.txt [Own your CXMeet your AI co-pilotOct 6Save your spotSave your spot](https://www.voiceflow.com/events/own-your-cx) Public sector & utilities # AI agents for public sector and utilities Answer residents at scale — accounts, outages, and service requests handled without the wait times constituents complain about. Teams of every size trust Voiceflow for AI automation across their business ![Superloop logo](https://www.voiceflow.com/images/superloop-logo.svg)![JP Morgan logo](https://www.voiceflow.com/images/jp_black.png)![Turo logo](https://www.voiceflow.com/images/Turo__28company_29_logo_1Turo__28company_29_logo.webp)![StubHub logo](https://www.voiceflow.com/images/stubhub_black.png)![Vodafone logo](https://www.voiceflow.com/images/Vodafone.svg)![Allstate logo](https://www.voiceflow.com/images/allstate_black.png)![GetYourGuide logo](https://www.voiceflow.com/images/gyg_black_short.png) Common use cases ## What teams in public sector & utilities automate first Every one of these is a real agent conversation, running in the channel the customer started in. Account and billing questions Live outage status without a report, a no-fee payment plan set up in the conversation, and a human finding the discount the resident qualified for. [See how billing agents are built](https://www.voiceflow.com/demo) Outage and service status Proactive outage texts with a live restore estimate, a powered workspace nearby for the 3pm call, and confirmation the moment the lights came back. [See how outage agents are built](https://www.voiceflow.com/demo) Service requests and permits A dead streetlight ticketed, a shed permit submitted from a pre-filled form, and resident services arranging doorside collection for an elderly neighbour. [See how service agents are built](https://www.voiceflow.com/demo) Accessibility and language access Bills switched to Polish and large print, the current bill translated on the spot, and a daughter added as trusted contact for her mother’s account. [See how accessibility agents are built](https://www.voiceflow.com/demo) Public-sector trust ## Certified for resident data. Auditable for public records. Production volume, and the certifications to run it on regulated data. 99.95 % Agent uptime 50 ms Voiceflow latency 300 K Messages per minute scale [![AICPA SOC 2 badge](https://www.voiceflow.com/images/Badge.svg)SOC-2 Type IIAudited for data privacy, processing integrity, and confidentiality.](https://www.voiceflow.com/compliance/soc-2) [![ISO 27001 certification badge](https://www.voiceflow.com/images/ISO.avif) ISO/IEC 27001:2022Certified information security management.](https://www.voiceflow.com/compliance/iso-27001) [![GDPR compliance badge](https://www.voiceflow.com/images/GDPR.svg) GDPR CompliantPersonal data stays personal, with granular permissions.](https://www.voiceflow.com/compliance/gdpr) [![HIPAA compliance badge](https://www.voiceflow.com/images/hipaa.avif) HIPAA CompliantProtected health information kept secure.](https://www.voiceflow.com/compliance/hipaa) ![bg image](https://www.voiceflow.com/images/frame-2147241001-18.svg) ## Works with the resident-service stack you already run. Voiceflow hands off to your human team with the full conversation, so nobody asks the customer to start again. There is no migration project. Voiceflow sits on top of the CX stack you already run, and speaks to anything else through the API. Most agencies and utilities are live on their existing helpdesk the same day, with no change to core systems of record. ![Zendesk](https://www.voiceflow.com/images/integrations/zendesk-full.svg) ![Salesforce Service Cloud](https://www.voiceflow.com/images/integrations/salesforce.png) ![ServiceNow](https://www.voiceflow.com/images/integrations/servicenow.png) ![Genesys](https://www.voiceflow.com/images/integrations/genesys.png) ![NICE CXone](https://www.voiceflow.com/images/integrations/nice.png) ![Five9](https://www.voiceflow.com/images/integrations/five9.png) ![Amazon Connect](https://www.voiceflow.com/images/integrations/amazon-connect.png) ![Freshdesk](https://www.voiceflow.com/images/integrations/freshdesk.svg) ![Twilio Flex](https://www.voiceflow.com/images/integrations/twilio-full.svg) ![Intercom](https://www.voiceflow.com/images/integrations/intercom-full.svg) ![Voiceflow](https://www.voiceflow.com/images/logo-black.svg) ## Frequently asked questions **Can this meet public sector requirements?** Deployment, data residency, retention, and access controls are configurable to your procurement and records requirements. **How do agents handle emergencies?** Emergency intents route immediately to humans or to the correct service line; agents never stand between a resident and an emergency. **Do agents work by phone?** Yes. Voice and chat run from the same logic, which matters where the phone is still the primary channel.