> Markdown rendition of https://www.voiceflow.com/industries/telecommunications ("AI agents for telecommunications | Voiceflow"). Canonical page: https://www.voiceflow.com/industries/telecommunications · All pages: https://www.voiceflow.com/llms.txt Telecommunications # AI agents for telecommunications Resolve billing, plan, and outage conversations at carrier volume — and cut the calls that never needed an agent. Teams of every size trust Voiceflow for AI automation across their business ![Superloop logo](https://www.voiceflow.com/images/superloop-logo.svg)![JP Morgan logo](https://www.voiceflow.com/images/jp_black.png)![Turo logo](https://www.voiceflow.com/images/Turo__28company_29_logo_1Turo__28company_29_logo.webp)![StubHub logo](https://www.voiceflow.com/images/stubhub_black.png)![Vodafone logo](https://www.voiceflow.com/images/Vodafone.svg)![Allstate logo](https://www.voiceflow.com/images/allstate_black.png)![GetYourGuide logo](https://www.voiceflow.com/images/gyg_black_short.png) Common use cases ## What teams in telecommunications automate first Every one of these is a real agent conversation, running in the channel the customer started in. Billing and plan changes A bill spike explained from real usage, the plan changed and the overage credited in-thread, and contract impact confirmed through a human. [See how billing agents are built](https://www.voiceflow.com/demo) Troubleshooting and diagnostics A live line test finds the saturated router, speeds jump back to plan, and a rep ships the included mesh extender for the dead bedroom. [See how diagnostic agents are built](https://www.voiceflow.com/demo) Outage and status updates A degraded tower flagged before the complaints, wifi calling as the workaround for a 5pm call, and the all-clear when the repair landed. [See how status agents are built](https://www.voiceflow.com/demo) Activation and upgrades A new phone activated by eSIM in the chat, the number live in minutes, voicemail carried over, no store visit and no plastic SIM. [See how activation agents are built](https://www.voiceflow.com/demo) Telecommunications teams building on Voiceflow - ![Superloop](https://www.voiceflow.com/images/logo-superloop-grey.svg) - ![Vodafone](https://www.voiceflow.com/images/Vodafone.svg) Carrier-grade scale ## Built for carrier volume. Certified for subscriber data. Production volume, and the certifications to run it on regulated data. 99.95 % Agent uptime 50 ms Voiceflow latency 300 K Messages per minute scale [![AICPA SOC 2 badge](https://www.voiceflow.com/images/Badge.svg)SOC-2 Type IIAudited for data privacy, processing integrity, and confidentiality.](https://trust.voiceflow.com/) [![ISO 27001 certification badge](https://www.voiceflow.com/images/ISO.avif) ISO/IEC 27001:2022Certified information security management.](https://trust.voiceflow.com/) [![GDPR compliance badge](https://www.voiceflow.com/images/GDPR.svg) GDPR CompliantPersonal data stays personal, with granular permissions.](https://trust.voiceflow.com/) [![HIPAA compliance badge](https://www.voiceflow.com/images/hipaa.avif) HIPAA CompliantProtected health information kept secure.](https://trust.voiceflow.com/) ![bg image](https://www.voiceflow.com/images/frame-2147241001-18.svg) ## Works with the telco CX stack you already run. Voiceflow hands off to your human team with the full conversation, so nobody asks the customer to start again. There is no migration project. Voiceflow sits on top of the CX stack you already run, and speaks to anything else through the API. Most operators are live on their existing helpdesk the same day, with no change to billing or BSS systems. ![Zendesk](https://www.voiceflow.com/images/integrations/zendesk-full.svg) ![Salesforce Service Cloud](https://www.voiceflow.com/images/integrations/salesforce.png) ![ServiceNow](https://www.voiceflow.com/images/integrations/servicenow.png) ![Genesys](https://www.voiceflow.com/images/integrations/genesys.png) ![NICE CXone](https://www.voiceflow.com/images/integrations/nice.png) ![Five9](https://www.voiceflow.com/images/integrations/five9.png) ![Amazon Connect](https://www.voiceflow.com/images/integrations/amazon-connect.png) ![Freshdesk](https://www.voiceflow.com/images/integrations/freshdesk.svg) ![Twilio Flex](https://www.voiceflow.com/images/integrations/twilio-full.svg) ![Intercom](https://www.voiceflow.com/images/integrations/intercom-full.svg) ![Voiceflow](https://www.voiceflow.com/images/logo-black.svg) ## Frequently asked questions **Can agents handle the call volume?** Yes — Superloop runs Voiceflow agents in production across their support surface. Capacity scales with demand rather than headcount. **Do agents support voice as well as chat?** The same agent logic serves voice and chat, so a customer gets the same answer whichever way they reach you. **How do we protect against wrong answers on billing?** Billing answers come from your systems through tool calls, and guardrails stop the agent from speculating when data is missing.