> Markdown rendition of https://www.voiceflow.com/integrations/gmail ("AI agents for Gmail | Voiceflow"). Canonical page: https://www.voiceflow.com/integrations/gmail · All pages: https://www.voiceflow.com/llms.txt [Own your CXMeet your AI co-pilotOct 6Save your spotSave your spot](https://www.voiceflow.com/events/own-your-cx) AI agents for Gmail # Send confirmations and follow-ups from Gmail automatically Voiceflow agents send email straight from your Gmail during the conversation, so every visitor gets a confirmation, a follow-up, or a summary the moment they need it, without your team drafting a thing. [Book a demo](https://www.voiceflow.com/demo) ## What your agent can do in Gmail Connect Voiceflow to Gmail and your agent sends email as part of the conversation: confirmations when something is booked, follow-ups after a chat, and summaries your team or customer can act on. ### Send confirmations The agent emails a confirmation the moment a visitor books a demo, places a request, or signs up, so nothing sits unacknowledged. Example “Can you email me a confirmation?” ### Send follow-ups After the conversation, the agent emails a follow-up with the details, next steps, or links the visitor asked for. Example “Send me those details by email” ### Send summaries The agent emails a summary of the conversation to the customer or your team, so everyone has a written record. Example “Email a summary to our support team” [Read the Gmail docs ›](https://www.voiceflow.com/docs/documentation/build/tools/gmail-tool) Answer and act together ## Answer from your Knowledge Base and send the follow-up by email Your agent answers questions from your connected Voiceflow Knowledge Base, then sends a confirmation, follow-up, or summary by email, so the conversation ends with something in the visitor's inbox. - Sends confirmations, follow-ups, and summaries by email. - Grounds every email in the real conversation, not guesswork. - Keeps people informed without your team drafting emails. ## Built for sales and support teams ### Confirm every booking and signup The agent emails a confirmation the moment a visitor books or signs up, so they know it went through. [Learn more ›](https://www.voiceflow.com/solutions/customer-support) ### Follow up automatically After the chat, the agent emails the details, next steps, or links the visitor asked for. [Learn more ›](https://www.voiceflow.com/solutions/customer-support) ### Loop in your team The agent emails a summary of the conversation to the right inbox, so your team can pick it up. [Learn more ›](https://www.voiceflow.com/solutions/customer-support) Security ## Purpose-built for enterprise scale Production volume, and the certifications to run it on regulated data. 99.95 % Agent uptime 50 ms Voiceflow latency 300 K Messages per minute scale [![AICPA SOC 2 badge](https://www.voiceflow.com/images/Badge.svg)SOC-2 Type IIAudited for data privacy, processing integrity, and confidentiality.](https://www.voiceflow.com/compliance/soc-2) [![ISO 27001 certification badge](https://www.voiceflow.com/images/ISO.avif) ISO/IEC 27001:2022Certified information security management.](https://www.voiceflow.com/compliance/iso-27001) [![GDPR compliance badge](https://www.voiceflow.com/images/GDPR.svg) GDPR CompliantPersonal data stays personal, with granular permissions.](https://www.voiceflow.com/compliance/gdpr) [![HIPAA compliance badge](https://www.voiceflow.com/images/hipaa.avif) HIPAA CompliantProtected health information kept secure.](https://www.voiceflow.com/compliance/hipaa) ![bg image](https://www.voiceflow.com/images/frame-2147241001-18.svg) ## How it works ### Understand intent The agent reads what the visitor needs and answers from your connected Knowledge Base, working out what to send and to whom. ### Take action in Gmail Based on the conversation, the agent sends a confirmation, a follow-up, or a summary email from your connected Gmail. ### Deliver outcomes Every visitor leaves with the right email in their inbox, and your team stays in the loop, with the governance and control enterprises need. ## Frequently asked questions **Does Voiceflow integrate with Gmail?** Yes. Connect your Gmail account to Voiceflow and your agent can send email as part of any conversation, with the control and governance enterprise teams expect. **What can the agent do with Gmail?** The agent sends email to one or more recipients from your connected Gmail account, like confirmations, follow-ups, and summaries. **Can the agent read or reply to my inbox?** No. The Gmail integration sends email only. It does not read your inbox or reply to existing threads. **Is my Gmail account secure?** Yes. The agent sends from the Gmail account you connect through the connection you authorize, and Voiceflow gives enterprise teams the access and governance controls to manage what the agent can do. **Can the agent send to more than one recipient?** Yes. The agent can send an email to one or more recipients. Attachments are not currently supported. **How do I set up the Gmail integration?** Add the Gmail tool to your agent, connect your Gmail account, and choose when it should send. Book a demo and our team will help you scope it. **Can a human take over when needed?** Yes. The agent can hand off to a live agent with the full conversation context, so the person picks up with everything they need. **Can actions run on a fixed path or autonomously?** Both. Use a deterministic Integration step for a set path, or let the agent act inside a Playbook. You choose per use case.