> Markdown rendition of https://www.voiceflow.com/integrations/twilio ("AI agents for Twilio | Voiceflow"). Canonical page: https://www.voiceflow.com/integrations/twilio · All pages: https://www.voiceflow.com/llms.txt AI agents for Twilio # Send SMS confirmations and reminders from Twilio automatically Voiceflow agents text customers straight from your Twilio number during the conversation, so confirmations, reminders, and updates land the moment they matter, without your team sending a thing. [Book a demo](https://www.voiceflow.com/demo) ## What your agent can do in Twilio Connect Voiceflow to Twilio and your agent sends SMS as part of the conversation: confirmations when something is booked, reminders before it happens, and updates as things change. ### Send confirmations The agent texts a confirmation the moment a visitor books, orders, or signs up, so they know it went through. Example “Text me a confirmation” ### Send reminders The agent texts appointment and renewal reminders, so customers show up and nothing slips. Example “Remind me about my appointment” ### Send updates The agent texts order and status updates, so customers know where things stand without checking in. Example “Text me when my order ships” [Read the Twilio docs ›](https://www.voiceflow.com/docs/documentation/build/tools/twilio-tool) Answer and act together ## Answer from your Knowledge Base and send the update by SMS Your agent answers questions from your connected Voiceflow Knowledge Base, then sends a confirmation, reminder, or update by SMS, so the customer has it on their phone. - Sends confirmations, reminders, and updates by SMS. - Grounds every message in the real conversation, not guesswork. - Reaches customers on their phone without your team sending texts. ## Built for sales and support teams ### Confirm every booking The agent texts a confirmation the moment a visitor books or orders, so they have it on their phone. [Learn more ›](https://www.voiceflow.com/solutions/customer-support) ### Cut no-shows with reminders The agent texts a reminder before an appointment or renewal, so customers show up. [Learn more ›](https://www.voiceflow.com/solutions/customer-support) ### Keep customers updated The agent texts order and delivery updates, so customers do not have to chase them. [Learn more ›](https://www.voiceflow.com/solutions/customer-support) Security ## Purpose-built for enterprise scale Production volume, and the certifications to run it on regulated data. 99.95 % Agent uptime 50 ms Voiceflow latency 300 K Messages per minute scale [![AICPA SOC 2 badge](https://www.voiceflow.com/images/Badge.svg)SOC-2 Type IIAudited for data privacy, processing integrity, and confidentiality.](https://trust.voiceflow.com/) [![ISO 27001 certification badge](https://www.voiceflow.com/images/ISO.avif) ISO/IEC 27001:2022Certified information security management.](https://trust.voiceflow.com/) [![GDPR compliance badge](https://www.voiceflow.com/images/GDPR.svg) GDPR CompliantPersonal data stays personal, with granular permissions.](https://trust.voiceflow.com/) [![HIPAA compliance badge](https://www.voiceflow.com/images/hipaa.avif) HIPAA CompliantProtected health information kept secure.](https://trust.voiceflow.com/) ![bg image](https://www.voiceflow.com/images/frame-2147241001-18.svg) ## How it works ### Understand intent The agent reads what the visitor needs and answers from your connected Knowledge Base, working out what to text and when. ### Take action in Twilio Based on the conversation, the agent sends a confirmation, a reminder, or an update by SMS from your Twilio number. ### Deliver outcomes Every customer gets the message on their phone, and your team stays hands-off, with the governance and control enterprises need. ## Frequently asked questions **Does Voiceflow integrate with Twilio?** Yes. Connect your Twilio account to Voiceflow and your agent can send SMS as part of any conversation, with the control and governance enterprise teams expect. **What can the agent do with Twilio?** The agent sends an SMS text message to a phone number from your connected Twilio account, like confirmations, reminders, and updates. **Can the agent receive or read texts?** No. The Twilio integration sends SMS only. It does not read or receive replies to the messages it sends. **Is my Twilio account secure?** Yes. The agent sends from the Twilio account you connect through the connection you authorize, and Voiceflow gives enterprise teams the access and governance controls to manage what the agent can do. **What kinds of texts can the agent send?** Anything you script or let the agent compose, like booking confirmations, appointment reminders, and order updates. The agent sends the message to the phone number in the conversation. **How do I set up the Twilio integration?** Add the Twilio tool to your agent, connect your Twilio account, and choose when it should send. Book a demo and our team will help you scope it. **Can a human take over when needed?** Yes. The agent can hand off to a live agent with the full conversation context, so the person picks up with everything they need. **Can actions run on a fixed path or autonomously?** Both. Use a deterministic Integration step for a set path, or let the agent act inside a Playbook. You choose per use case.