> Markdown rendition of https://www.voiceflow.com/platform/studio ("Studio | Voiceflow"). Canonical page: https://www.voiceflow.com/platform/studio · All pages: https://www.voiceflow.com/llms.txt Studio # Build and edit AI agents together. Voiceflow’s collaborative visual workspace for editing AI agents with deep control over their behavior. [Get started](https://creator.voiceflow.com/start) [Talk to sales](https://www.voiceflow.com/demo) ## Better customer experiences, at scale. **Trusted by 3,000+** customers, with **1 billion+** agent messages processed. > “Voiceflow takes the pain out of building powerful conversational experiences in a group setting.” > “There’s only one real tool that gets the job done for me and that’s Voiceflow.” [“The engineering experience was smooth — we could quickly move from a workflow designed by Voiceflow to one that we owned and could refactor ourselves.”](https://www.voiceflow.com/stories/how-turo-built-chatbot-in-two-months) ** [45%**Offer-to-leadrate](https://www.voiceflow.com/stories/how-sanlam-studios-ai-coach-drives-leads-and-financial-literacy) > “Voiceflow is the A-Z of learning and executing on AI Automation.” ** [Under 12 weeks**From concept to live deployment“It allowed us to rapidly iterate on conversational flows and reduce dependency on engineers.”](https://www.voiceflow.com/stories/stubhub-internationals-90-day-journey) > “With Voiceflow, it’s much easier to navigate our designs and test conversations.” ** [70%**AI resolutionrate](https://www.voiceflow.com/stories/automating-60-of-customer-support-for-90-products-in-12-weeks-how-ai-automation-transformed-trilogy) > “With Voiceflow we're building interactive prototypes as we design. This is the dream.” > “Voiceflow takes the pain out of building powerful conversational experiences in a group setting.” > “There’s only one real tool that gets the job done for me and that’s Voiceflow.” [“The engineering experience was smooth — we could quickly move from a workflow designed by Voiceflow to one that we owned and could refactor ourselves.”](https://www.voiceflow.com/stories/how-turo-built-chatbot-in-two-months) ** [45%**Offer-to-leadrate](https://www.voiceflow.com/stories/how-sanlam-studios-ai-coach-drives-leads-and-financial-literacy) > “Voiceflow is the A-Z of learning and executing on AI Automation.” ** [Under 12 weeks**From concept to live deployment“It allowed us to rapidly iterate on conversational flows and reduce dependency on engineers.”](https://www.voiceflow.com/stories/stubhub-internationals-90-day-journey) > “With Voiceflow, it’s much easier to navigate our designs and test conversations.” ** [70%**AI resolutionrate](https://www.voiceflow.com/stories/automating-60-of-customer-support-for-90-products-in-12-weeks-how-ai-automation-transformed-trilogy) > “With Voiceflow we're building interactive prototypes as we design. This is the dream.” > “Voiceflow takes the pain out of building powerful conversational experiences in a group setting.” > “There’s only one real tool that gets the job done for me and that’s Voiceflow.” [“The engineering experience was smooth — we could quickly move from a workflow designed by Voiceflow to one that we owned and could refactor ourselves.”](https://www.voiceflow.com/stories/how-turo-built-chatbot-in-two-months) ** [45%**Offer-to-leadrate](https://www.voiceflow.com/stories/how-sanlam-studios-ai-coach-drives-leads-and-financial-literacy) > “Voiceflow is the A-Z of learning and executing on AI Automation.” ** [Under 12 weeks**From concept to live deployment“It allowed us to rapidly iterate on conversational flows and reduce dependency on engineers.”](https://www.voiceflow.com/stories/stubhub-internationals-90-day-journey) > “With Voiceflow, it’s much easier to navigate our designs and test conversations.” ** [70%**AI resolutionrate](https://www.voiceflow.com/stories/automating-60-of-customer-support-for-90-products-in-12-weeks-how-ai-automation-transformed-trilogy) > “With Voiceflow we're building interactive prototypes as we design. This is the dream.” ## Explore the core of Agent Studio. Write instructions, design workflows, and connect your business knowledge and tools in one workspace. Agent editorPlaybooksWorkflowsKnowledgeTools ## **Shape your agent’s behavior.** Set its instructions, choose a model, and connect the capabilities it can use. Write instructions Set your agent’s role, tone and guidance in the editor. Reference the playbooks, workflows and tools it should use. [Learn more](https://www.voiceflow.com/docs/documentation/build/global-prompt) Choose a model Choose the language model your agent uses, and open its settings from the model selector. [Learn more](https://www.voiceflow.com/docs/documentation/build/behaviour#default-model) Connect capabilities Add playbooks, workflows and global tools from the side panel, alongside the instructions you are writing. [Learn more](https://www.voiceflow.com/docs/documentation/build/how-agents-work#how-the-pieces-work-together) Choose built-in tools Enable knowledge search, buttons, cards and carousels from the same panel, giving your agent the response formats it needs. [Learn more](https://www.voiceflow.com/docs/documentation/build/tools/system-tools) ## **Turn expertise into instructions.** Define a goal, add guidance, and give your agent the tools to get there. Define when it runs Describe the task in the trigger so your agent knows when to use this playbook. [Learn more](https://www.voiceflow.com/docs/documentation/build/playbooks#creating-playbooks) Write the guidance Turn your team’s process into instructions. Set the questions to ask, the rules to follow and the outcome to reach. [Learn more](https://www.voiceflow.com/docs/documentation/build/playbooks#writing-good-instructions) Give it the right tools Attach the tools this playbook needs, and choose which system capabilities it can use. [Learn more](https://www.voiceflow.com/docs/documentation/build/playbooks#tools) Tune the playbook model Override the agent’s default model for a playbook when the task needs a different balance of reasoning, speed or cost. [Learn more](https://www.voiceflow.com/docs/documentation/build/playbooks#model-settings) ## **Map every step.** Connect steps and branches for processes that need explicit control. Connect the steps Build a process on the canvas by connecting steps and choosing where each path leads. [Learn more](https://www.voiceflow.com/docs/documentation/build/workflows#steps) Add a playbook Use a playbook within a workflow when part of the conversation needs flexible instructions and tools. [Learn more](https://www.voiceflow.com/docs/documentation/build/steps/playbook) Control each branch Define conditions and connect their outcomes to the next step, so the process follows your business rules. [Learn more](https://www.voiceflow.com/docs/documentation/build/steps/condition) Define where each path ends End the conversation at the right point in each branch, so the process has a deliberate outcome. [Learn more](https://www.voiceflow.com/docs/documentation/build/steps/end) ## **Bring your information together.** Manage the sources your agent uses to answer questions. Manage source content Open a source to review the information your agent can use, from a return policy to a shipping guide. [Learn more](https://www.voiceflow.com/docs/documentation/build/importing-data-sources) Inspect the passages Review the chunks created from each source to understand how its content is divided for retrieval. [Learn more](https://www.voiceflow.com/docs/documentation/build/importing-data-sources#llm-chunking-strategies) Keep the source traceable Keep the source URL with imported content so your team can trace an answer back to its original information. [Learn more](https://www.voiceflow.com/docs/documentation/build/importing-data-sources) Add searchable metadata Attach metadata to your content, then use it to narrow retrieval to the information that fits the request. [Learn more](https://www.voiceflow.com/docs/documentation/build/importing-data-sources#metadata) ## **Connect your business systems.** Configure API requests and the inputs your agent needs to take action. Define the inputs Add the variables your request needs, such as an order ID, so the agent can supply the right information. [Learn more](https://www.voiceflow.com/docs/documentation/build/tools/api-tool#creating-an-api-tool) Configure the request Set the HTTP method and endpoint for the request your agent will make. [Learn more](https://www.voiceflow.com/docs/documentation/build/tools/api-tool#creating-an-api-tool) Limit request time Set a request timeout so a slow external service cannot leave your tool waiting indefinitely. [Learn more](https://www.voiceflow.com/docs/documentation/build/tools/api-tool#creating-an-api-tool) Test before using it Run the request with test values and inspect its output before using the tool in a playbook or workflow. [Learn more](https://www.voiceflow.com/docs/documentation/build/tools/api-tool#testing-the-api-tool) Feature highlights ## Flexible reasoning. Precise control. Combine playbooks that adapt to the conversation with workflows that follow your process. Design both in one workspace. ### **Playbooks** adapt to the conversation ![Creator rich-text Order support instructions with policies, five numbered steps, a closing checklist, and native references to Salesforce: Look up order, Get tracking, Returns & refunds, Issue refund, and Zendesk: Create ticket.](https://www.voiceflow.com/images/platform-overview-v2/prompt-detail.png) ### **Workflows** follow the steps you define ![Creator workflow branching on the return policy, with separate paths for policy exceptions, refund approval, automatic refund, and specialist review.](https://www.voiceflow.com/images/platform-overview-v2/workflow-canvas-detail.png) Build together ## A workspace built for your whole team. Write instructions, map out processes, and review the details together in Studio. SupportCX DesignProductEngineeringQALeadership ### **Support** brings the policies and exceptions. Turn support expertise into playbook instructions. Work with designers and engineers to refine the process and decide when a person should take over. Playbooks ### **CX Design** shapes the conversation. Organize instructions, tone and workflow steps. Turn the team’s requirements into an experience that others can review and refine. Agent Studio ![Pine customer guide prompt with rich headings, voice principles, guardrails, and example dialogue in Voiceflow](https://www.voiceflow.com/images/team-workflow/cx-design-main.png) ### **Product** guides the next improvement. Use Atlas, the platform’s copilot, to investigate gaps and refine ideas. Bring the proposed changes back to the team’s Studio project. Atlas ### **Engineering** connects the business systems. Build and test the tools the team needs, then make them available to the people writing instructions and designing workflows. Functions ### **QA** turns conversations into feedback. Review conversations in Prism to identify quality gaps. Bring concrete feedback to the team making changes in Studio. Transcripts ![Voiceflow transcripts table with resolution, quality, policy compliance, and sentiment evaluations for illustrative customer support conversations](https://www.voiceflow.com/images/team-workflow/qa-main.png) ### **Leadership** aligns the team on outcomes. Use Prism’s analytics to review service outcomes and priorities. Give the team a shared direction for the next round of improvements. Analytics ![Creator Leadership workspace with fictional Pine support data](https://www.voiceflow.com/images/team-workflow/leadership-main.png) Extend Studio ## Extend Studio with code and developer tools. Onboard agent Set up Voiceflow by following https://www.voiceflow.com/agents/setup [Docs](https://www.voiceflow.com/docs/api-reference/api-overview) ### **Developer tools** fit the way your team builds ![Claude](https://www.voiceflow.com/docs/images/icons/claude.svg)![Codex](https://www.voiceflow.com/docs/images/icons/open-ai.svg)![Cursor](https://www.voiceflow.com/docs/images/icons/cursor.svg)![Visual Studio Code](https://www.voiceflow.com/images/vscode.svg) Voiceflow CLI $`vf project list` Customer support $`vf environment list -p "$PROJECT_ID"` Main · Staging $`vf playbook list -p "$PROJECT_ID" -e Main` Order support · Returns & refunds $ ### **Custom code** handles your unique business needs Returned result`{ "order_status": "shipped", "tracking_url": "…/track/1042" }` Customer stories ## Better customer experiences, at scale. See how teams build with Voiceflow to resolve customer requests, save time, and scale support. ←→ [70% AI resolution rate.Read story →](https://www.voiceflow.com/stories/automating-60-of-customer-support-for-90-products-in-12-weeks-how-ai-automation-transformed-trilogy) [![eSnipe](https://www.voiceflow.com/images/esnipe-cover-logo.png)70% help center tickets automated.Read story →](https://www.voiceflow.com/stories/how-esnipe-automated-70-of-their-help-center-tickets-with-an-ai-powered-search-agent) [82% bot satisfaction.Read story →](https://www.voiceflow.com/stories/how-turo-built-chatbot-in-two-months) [45% offer-to-lead conversion.Read story →](https://www.voiceflow.com/stories/how-sanlam-studios-ai-coach-drives-leads-and-financial-literacy) [30 support hours saved per week.Read story →](https://www.voiceflow.com/stories/how-roam-saved-30-hours-a-week-in-customer-support-hours) [30% project time saved.Read story →](https://www.voiceflow.com/stories/flowcharts-to-voiceflow-how-wooliesx-reinvented-their-conversation-design-workflow) [![BMW](https://www.voiceflow.com/images/bmw-cover-logo-v2.svg)50% reduction in prototyping time.Read story →](https://www.voiceflow.com/stories/how-bmw-reduced-prototyping-time-of-their-in-car-voice-apps-by-50) [90 days from idea to launch.Read story →](https://www.voiceflow.com/stories/stubhub-internationals-90-day-journey) [How Rocket Mortgage Accelerated their Team’s Conversation Design WorkflowRead story →](https://www.voiceflow.com/stories/how-rocket-mortgage-accelerated-their-teams-conversation-design-workflow) [How Chase Uses Voiceflow to Run More Efficient, Inclusive Conversational AI Design ReviewsRead story →](https://www.voiceflow.com/stories/using-voiceflow-to-run-more-efficient-inclusive-ai-design-reviews) FAQ ## Frequently asked questions **Do I need to write code to build in Studio?** You can write instructions in the document editor and build processes with visual workflow steps. Pre-built integrations and the API tool connect external services; the API tool does not require JavaScript. For custom logic, developers can add function tools. **Can I combine playbooks and visual workflows?** Yes. Add a playbook step inside a workflow when part of a process needs a flexible conversation. Use workflow steps and branches for the parts that need a defined sequence. **Who can edit a project or leave feedback?** Editors can build and publish agents and manage project settings. Viewers can see projects and leave comments without making edits. Protected environments restrict publishing and merging to workspace admins and owners. **Can I work on a change before making it live?** Edits update the draft version until you publish. You can also clone an environment to work on a change separately, then use traffic splitting to roll out a published version gradually. **How do I keep imported knowledge up to date?** For URL and integration sources, choose a daily, weekly or monthly refresh rate when importing or managing the source. Uploaded documents and tables can be managed from the knowledge base. Source content is shared across environments that use the same document, so review the publishing behavior when making changes. ## Explore the platform ### [![Atlas](https://www.voiceflow.com/og/products/atlas.png)AtlasMeet Atlas, your copilot for building and improving AI agents.Explore Atlas](https://www.voiceflow.com/platform/atlas) ### [![Prism](https://www.voiceflow.com/og/products/prism.png)PrismUnderstand agent performance and investigate what happens in every conversation.Explore Prism](https://www.voiceflow.com/platform/prism) ### [![Rehearsal](https://www.voiceflow.com/og/products/rehearsal.png)RehearsalTest agent behavior with AI simulations and automated checks.Explore Rehearsal](https://www.voiceflow.com/platform/rehearsal)