The Guide to Building a Customer-Centric IVR

Learn how to design and test a modern IVR experience

How companies are reinventing customer experiences at scale • 100% Free

What your team will get from this guide:


A clear understanding of modern IVR capabilities


An in-depth process for designing and testing smart IVR experiences


Insights from IVR experts that use conversational AI tooling

"A modern IVR experience made sure that customers across any conversational channel would be interacting with one The Home Depot - not 7 different versions of our brand."

Senior UX Designer, The Home Depot

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Today, IVR is top of mind.

Customer expectations have changed. With the rise of instant messaging, alternative channels of communication, and the increased focus on customer experience – IVRs have exploded in popularity and call volume.

Ready for IVR to be an asset? From individual conversation designers to enterprise teams, this guide is for anyone looking to design, prototype and launch an IVR experience that puts the customer at its center.

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