Learn how to design and test a modern IVR experience
A clear understanding of modern IVR capabilities
An in-depth process for designing and testing smart IVR experiences
Insights from IVR experts that use conversational AI tooling
Customer expectations have changed. With the rise of instant messaging, alternative channels of communication, and the increased focus on customer experience – IVRs have exploded in popularity and call volume.
Ready for IVR to be an asset? From individual conversation designers to enterprise teams, this guide is for anyone looking to design, prototype and launch an IVR experience that puts the customer at its center.