> Markdown rendition of https://www.voiceflow.com/solutions/agent-assist-for-live-support-teams ("Agent-assist for live support teams | Voiceflow"). Canonical page: https://www.voiceflow.com/solutions/agent-assist-for-live-support-teams ยท All pages: https://www.voiceflow.com/llms.txt [Own your CXMeet your AI co-pilotOct 6Save your spotSave your spot](https://www.voiceflow.com/events/own-your-cx) Solutions # Agent-assist for live support teams Your team answers with the account open, the policy checked, and the reply drafted. The customer hears a person; the person has an agent doing the digging. Teams of every size trust Voiceflow for AI automation across their business ![Superloop logo](https://www.voiceflow.com/images/superloop-logo.svg)![JP Morgan logo](https://www.voiceflow.com/images/jp_black.png)![Turo logo](https://www.voiceflow.com/images/Turo__28company_29_logo_1Turo__28company_29_logo.webp)![StubHub logo](https://www.voiceflow.com/images/stubhub_black.png)![Vodafone logo](https://www.voiceflow.com/images/Vodafone.svg)![Allstate logo](https://www.voiceflow.com/images/allstate_black.png)![GetYourGuide logo](https://www.voiceflow.com/images/gyg_black_short.png) How it works ## How assist works inside a live conversation One live ticket, four steps, each shown as the real conversation: pull live data, take the action, bring in a human with context, and stay inside policy. Digs while the rep talks The assist pulls the order, the account history, and the relevant policy as the customer types, so the rep never alt-tabs mid-conversation. [See how these agents are built](https://www.voiceflow.com/demo) Drafts the next reply A grounded draft with the specifics filled in, ready to send or edit. The rep stays the author; the assist does the typing. [See how these agents are built](https://www.voiceflow.com/demo) Runs the fix from the thread Refunds, rebookings, and updates execute from the conversation with the rep's one-click approval. [See how these agents are built](https://www.voiceflow.com/demo) Keeps every reply inside policy Drafts cite the policy they follow, and restricted actions require the approvals your rules demand. [See how these agents are built](https://www.voiceflow.com/demo) Omnichannel ## Wherever your customers are The same agent, the same answers, on every channel your customers already use. Web chat. ### Beside every web chat Assist in the same pane as the conversation your rep is running. [Book a demo](https://www.voiceflow.com/demo) Mobile app. ### In-app conversations The same assist wherever your team answers app messages. [Book a demo](https://www.voiceflow.com/demo) WhatsApp. ### Long threads, short work Context summarized and drafts ready in messaging conversations. [Book a demo](https://www.voiceflow.com/demo) SMS. ### Text queues too Fast drafted replies for high-volume text support. [Book a demo](https://www.voiceflow.com/demo) Phone. ### On the call Live account context and policy answers while the rep is speaking. [Book a demo](https://www.voiceflow.com/demo) Web chat Mobile app WhatsApp SMS Phone Team scale ## Built for every seat on the floor. Certified for customer data. Production volume, and the certifications to run it on regulated data. 99.95 % Agent uptime 50 ms Voiceflow latency 300 K Messages per minute scale [![AICPA SOC 2 badge](https://www.voiceflow.com/images/Badge.svg)SOC-2 Type IIAudited for data privacy, processing integrity, and confidentiality.](https://www.voiceflow.com/compliance/soc-2) [![ISO 27001 certification badge](https://www.voiceflow.com/images/ISO.avif) ISO/IEC 27001:2022Certified information security management.](https://www.voiceflow.com/compliance/iso-27001) [![GDPR compliance badge](https://www.voiceflow.com/images/GDPR.svg) GDPR CompliantPersonal data stays personal, with granular permissions.](https://www.voiceflow.com/compliance/gdpr) [![HIPAA compliance badge](https://www.voiceflow.com/images/hipaa.avif) HIPAA CompliantProtected health information kept secure.](https://www.voiceflow.com/compliance/hipaa) ![bg image](https://www.voiceflow.com/images/frame-2147241001-18.svg) ## Works with the helpdesk your team lives in. Voiceflow hands off to your human team with the full conversation, so nobody asks the customer to start again. There is no migration project. Voiceflow sits on top of the CX stack you already run, and speaks to anything else through the API. Most teams are live inside their existing console the same day, with no new tab to manage. ![Zendesk](https://www.voiceflow.com/images/integrations/zendesk-full.svg) ![Salesforce Service Cloud](https://www.voiceflow.com/images/integrations/salesforce.png) ![ServiceNow](https://www.voiceflow.com/images/integrations/servicenow.png) ![Genesys](https://www.voiceflow.com/images/integrations/genesys.png) ![NICE CXone](https://www.voiceflow.com/images/integrations/nice.png) ![Five9](https://www.voiceflow.com/images/integrations/five9.png) ![Amazon Connect](https://www.voiceflow.com/images/integrations/amazon-connect.png) ![Freshdesk](https://www.voiceflow.com/images/integrations/freshdesk.svg) ![Twilio Flex](https://www.voiceflow.com/images/integrations/twilio-full.svg) ![Intercom](https://www.voiceflow.com/images/integrations/intercom-full.svg) ![Voiceflow](https://www.voiceflow.com/images/logo-black.svg) ## Frequently asked questions **Does the customer know they are talking to AI?** The customer talks to your rep. The assist works on the rep's side of the glass: research, drafts, and actions the rep approves and sends. **Will it slow experienced reps down?** It is built to disappear: drafts are take-or-edit, context loads before it is asked for, and nothing blocks a rep who wants to type it themselves. **How does it help new reps?** Policy citations and grounded drafts mean a new rep answers like a tenured one, and every assist action is logged for coaching.