> Markdown rendition of https://www.voiceflow.com/solutions/contact-center-automation ("Build Voice AI Agents that go beyond FAQs | Voiceflow"). Canonical page: https://www.voiceflow.com/solutions/contact-center-automation · All pages: https://www.voiceflow.com/llms.txt [Virtual product launch, Oct 6: get a first look at our new AI co-pilot for CX teams.Own your CX · Oct 6 Save your spot](https://www.voiceflow.com/events/own-your-cx) Solutions # Build Voice AI Agents that go beyond FAQs Automate your contact center with voice AI agents that go beyond FAQs. Handle real calls, escalate when needed, and cut wait times. Teams of every size trust Voiceflow for AI automation across their business ![Superloop logo](https://www.voiceflow.com/images/superloop-logo.svg)![JP Morgan logo](https://www.voiceflow.com/images/jp_black.png)![Turo logo](https://www.voiceflow.com/images/Turo__28company_29_logo_1Turo__28company_29_logo.webp)![StubHub logo](https://www.voiceflow.com/images/stubhub_black.png)![Vodafone logo](https://www.voiceflow.com/images/Vodafone.svg)![Allstate logo](https://www.voiceflow.com/images/allstate_black.png)![GetYourGuide logo](https://www.voiceflow.com/images/gyg_black_short.png) How it works ## How your agent handles a contact-center call One real call, four steps, each shown as the real conversation: pull live data, take the action, bring in a human with context, and stay inside policy. Answers with the account open The agent verifies the caller and reads the account before the first answer, so calls start in the middle, not at hello. [See how these agents are built](https://www.voiceflow.com/demo) Completes calls, not menus Payments, changes, and status requests finished in the call, with confirmation sent on the caller's channel of choice. [See how these agents are built](https://www.voiceflow.com/demo) Escalates with the call context When a call needs an agent, it arrives with the transcript, the intent, and the account, routed by the rules you already run. [See how these agents are built](https://www.voiceflow.com/demo) Compliant on every call Verification steps, disclosures, and restricted actions enforced in the flow, uniformly, on every call. [See how these agents are built](https://www.voiceflow.com/demo) Omnichannel ## Wherever your customers are The same agent, the same answers, on every channel your customers already use. Web chat. ### Before the call Web answers that resolve the question that would have been a call. [Book a demo](https://www.voiceflow.com/demo) Mobile app. ### In-app service The contact center's capabilities inside your app. [Book a demo](https://www.voiceflow.com/demo) WhatsApp. ### Async when it suits Conversations that continue in messaging instead of a second call. [Book a demo](https://www.voiceflow.com/demo) SMS. ### Status by text Updates that keep callers from calling back. [Book a demo](https://www.voiceflow.com/demo) Phone. ### The queue itself Calls answered instantly, resolved or warm-transferred. [Book a demo](https://www.voiceflow.com/demo) Web chat Mobile app WhatsApp SMS Phone Disruption-day scale ## Built for the day the queue breaks. Certified for caller data. Production volume, and the certifications to run it on regulated data. 99.95 % Agent uptime 50 ms Voiceflow latency 300 K Messages per minute scale [![AICPA SOC 2 badge](https://www.voiceflow.com/images/Badge.svg)SOC-2 Type IIAudited for data privacy, processing integrity, and confidentiality.](https://trust.voiceflow.com/) [![ISO 27001 certification badge](https://www.voiceflow.com/images/ISO.avif) ISO/IEC 27001:2022Certified information security management.](https://trust.voiceflow.com/) [![GDPR compliance badge](https://www.voiceflow.com/images/GDPR.svg) GDPR CompliantPersonal data stays personal, with granular permissions.](https://trust.voiceflow.com/) [![HIPAA compliance badge](https://www.voiceflow.com/images/hipaa.avif) HIPAA CompliantProtected health information kept secure.](https://trust.voiceflow.com/) ![bg image](https://www.voiceflow.com/images/frame-2147241001-18.svg) ## Works with the contact-center stack you already run. Voiceflow hands off to your human team with the full conversation, so nobody asks the customer to start again. There is no migration project. Voiceflow sits on top of the CX stack you already run, and speaks to anything else through the API. Most teams are live on their existing platform the same day, with no change to numbers, queues, or reporting. ![Zendesk](https://www.voiceflow.com/images/integrations/zendesk-full.svg) ![Salesforce Service Cloud](https://www.voiceflow.com/images/integrations/salesforce.png) ![ServiceNow](https://www.voiceflow.com/images/integrations/servicenow.png) ![Genesys](https://www.voiceflow.com/images/integrations/genesys.png) ![NICE CXone](https://www.voiceflow.com/images/integrations/nice.png) ![Five9](https://www.voiceflow.com/images/integrations/five9.png) ![Amazon Connect](https://www.voiceflow.com/images/integrations/amazon-connect.png) ![Freshdesk](https://www.voiceflow.com/images/integrations/freshdesk.svg) ![Twilio Flex](https://www.voiceflow.com/images/integrations/twilio-full.svg) ![Intercom](https://www.voiceflow.com/images/integrations/intercom-full.svg) ![Voiceflow](https://www.voiceflow.com/images/logo-black.svg) ## Frequently asked questions **Does this replace our contact-center platform?** No. The agent runs on top of the platform you have, answering and resolving calls before they reach a queue, and handing the rest to your team through your existing routing. **How do escalations reach the right team?** Through the routing you already maintain. The agent adds the intent, transcript, and account context, so your rules place the call better, not differently. **What happens on peak days?** The agent answers every call instantly, resolves the routine ones, and keeps the human queue for calls that genuinely need judgment, which is what keeps wait times flat when volume is not.