> Markdown rendition of https://www.voiceflow.com/solutions/customer-support ("Resolve 70% of support tickets, 24/7 | Voiceflow"). Canonical page: https://www.voiceflow.com/solutions/customer-support ยท All pages: https://www.voiceflow.com/llms.txt Solutions # Resolve 70% of support tickets, 24/7 Resolve up to 70% of support tickets with AI agents that work 24/7. Automate complex support workflows and keep a clean human handoff. Trilogy runs on Voiceflow (70% ai resolution rate). Teams of every size trust Voiceflow for AI automation across their business ![Superloop logo](https://www.voiceflow.com/images/superloop-logo.svg)![JP Morgan logo](https://www.voiceflow.com/images/jp_black.png)![Turo logo](https://www.voiceflow.com/images/Turo__28company_29_logo_1Turo__28company_29_logo.webp)![StubHub logo](https://www.voiceflow.com/images/stubhub_black.png)![Vodafone logo](https://www.voiceflow.com/images/Vodafone.svg)![Allstate logo](https://www.voiceflow.com/images/allstate_black.png)![GetYourGuide logo](https://www.voiceflow.com/images/gyg_black_short.png) How it works ## How your support agent resolves a ticket One hard ticket, four steps, each shown as the real conversation: pull live data, take the action, bring in a human with context, and stay inside policy. Starts from the customer's account The agent opens the order, the plan, and the history before it replies, so the first answer is the right one. [See how these agents are built](https://www.voiceflow.com/demo) Fixes it in the conversation Refunds, resets, changes, and credits executed end to end while the customer is still in the thread. [See how these agents are built](https://www.voiceflow.com/demo) Hands the hard ones to your team Complex or sensitive tickets reach a person with the full conversation and the account already open. [See how these agents are built](https://www.voiceflow.com/demo) Every reply inside your rules Policies, limits, and required language enforced in the flow itself, on every ticket, at any hour. [See how these agents are built](https://www.voiceflow.com/demo) Omnichannel ## Wherever your customers are The same agent, the same answers, on every channel your customers already use. Web chat. ### On your help center Tickets resolved on the page, before the form. [Book a demo](https://www.voiceflow.com/demo) Mobile app. ### In your app Support inside the product, signed in, no email round-trip. [Book a demo](https://www.voiceflow.com/demo) WhatsApp. ### Where customers message Full support conversations in the apps customers already use. [Book a demo](https://www.voiceflow.com/demo) SMS. ### Quick answers by text Status checks and simple fixes in a text thread. [Book a demo](https://www.voiceflow.com/demo) Phone. ### The support line Calls answered and resolved without a queue. [Book a demo](https://www.voiceflow.com/demo) Web chat Mobile app WhatsApp SMS Phone 70% AI resolution rate ![Trilogy](https://www.voiceflow.com/images/logo-trilogy-grey.svg) Trilogy reached a 70% AI resolution rate across 90 products with an AI solution that scales support and deflects tickets from human agents. [Read the Trilogy story](https://www.voiceflow.com/stories/automating-60-of-customer-support-for-90-products-in-12-weeks-how-ai-automation-transformed-trilogy) Also building on Voiceflow - ![StubHub](https://www.voiceflow.com/images/logo-stubhub-grey.svg) - ![Superloop](https://www.voiceflow.com/images/logo-superloop-grey.svg) Front-line volume ## Built for front-line volume. Certified for customer data. Production volume, and the certifications to run it on regulated data. 99.95 % Agent uptime 50 ms Voiceflow latency 300 K Messages per minute scale [![AICPA SOC 2 badge](https://www.voiceflow.com/images/Badge.svg)SOC-2 Type IIAudited for data privacy, processing integrity, and confidentiality.](https://trust.voiceflow.com/) [![ISO 27001 certification badge](https://www.voiceflow.com/images/ISO.avif) ISO/IEC 27001:2022Certified information security management.](https://trust.voiceflow.com/) [![GDPR compliance badge](https://www.voiceflow.com/images/GDPR.svg) GDPR CompliantPersonal data stays personal, with granular permissions.](https://trust.voiceflow.com/) [![HIPAA compliance badge](https://www.voiceflow.com/images/hipaa.avif) HIPAA CompliantProtected health information kept secure.](https://trust.voiceflow.com/) ![bg image](https://www.voiceflow.com/images/frame-2147241001-18.svg) ## Works with the support stack you already run. Voiceflow hands off to your human team with the full conversation, so nobody asks the customer to start again. There is no migration project. Voiceflow sits on top of the CX stack you already run, and speaks to anything else through the API. Most support teams are live on their existing helpdesk the same day, with no change to ticketing or CRM. ![Zendesk](https://www.voiceflow.com/images/integrations/zendesk-full.svg) ![Salesforce Service Cloud](https://www.voiceflow.com/images/integrations/salesforce.png) ![ServiceNow](https://www.voiceflow.com/images/integrations/servicenow.png) ![Genesys](https://www.voiceflow.com/images/integrations/genesys.png) ![NICE CXone](https://www.voiceflow.com/images/integrations/nice.png) ![Five9](https://www.voiceflow.com/images/integrations/five9.png) ![Amazon Connect](https://www.voiceflow.com/images/integrations/amazon-connect.png) ![Freshdesk](https://www.voiceflow.com/images/integrations/freshdesk.svg) ![Twilio Flex](https://www.voiceflow.com/images/integrations/twilio-full.svg) ![Intercom](https://www.voiceflow.com/images/integrations/intercom-full.svg) ![Voiceflow](https://www.voiceflow.com/images/logo-black.svg) ## Frequently asked questions **Which tickets can the agent resolve on its own?** The high-volume ones with known steps: order status, refunds inside policy, resets, plan changes, billing questions. Everything else routes to your team with the case assembled. **How does the human handoff work?** The agent transfers the conversation with the transcript and account context attached, into the helpdesk your team already uses. Nobody asks the customer to start again. **Where does the 70% figure come from?** It is the resolution rate reported in Voiceflow customer deployments such as Trilogy's support automation, linked below. Your rate depends on your ticket mix and how much of your policy you automate.