> Markdown rendition of https://www.voiceflow.com/solutions/internal-operations ("Automate internal operations with AI | Voiceflow"). Canonical page: https://www.voiceflow.com/solutions/internal-operations ยท All pages: https://www.voiceflow.com/llms.txt Solutions # Automate internal operations with AI Build impactful AI agents to automate and improve complex internal operations with Voiceflow, the AI agent platform for customer experience automation. Teams of every size trust Voiceflow for AI automation across their business ![Superloop logo](https://www.voiceflow.com/images/superloop-logo.svg)![JP Morgan logo](https://www.voiceflow.com/images/jp_black.png)![Turo logo](https://www.voiceflow.com/images/Turo__28company_29_logo_1Turo__28company_29_logo.webp)![StubHub logo](https://www.voiceflow.com/images/stubhub_black.png)![Vodafone logo](https://www.voiceflow.com/images/Vodafone.svg)![Allstate logo](https://www.voiceflow.com/images/allstate_black.png)![GetYourGuide logo](https://www.voiceflow.com/images/gyg_black_short.png) How it works ## How your agent closes an internal request One real request, four steps, each shown as the real conversation: pull live data, take the action, bring in a human with context, and stay inside policy. Reads the systems employees cannot The agent checks the directory, the ticket history, and the policy so the employee gets an answer, not a link. [See how these agents are built](https://www.voiceflow.com/demo) Actions the request Access requests, resets, and standard changes executed against your internal systems, with the ticket written automatically. [See how these agents are built](https://www.voiceflow.com/demo) Routes exceptions to the owning team Requests that need approval or judgment reach the right owner with everything gathered. [See how these agents are built](https://www.voiceflow.com/demo) Approvals and audit built in Role rules, approval chains, and full audit logs on every automated action. [See how these agents are built](https://www.voiceflow.com/demo) Omnichannel ## Wherever your customers are The same agent, the same answers, on every channel your customers already use. Web chat. ### The internal portal Employee questions answered on the intranet page. [Book a demo](https://www.voiceflow.com/demo) Mobile app. ### Desktop and mobile The same helper in the tools employees already have open. [Book a demo](https://www.voiceflow.com/demo) WhatsApp. ### Where the team chats Requests handled in the messaging your company runs on. [Book a demo](https://www.voiceflow.com/demo) SMS. ### On-call by text Critical notifications with an actionable reply path. [Book a demo](https://www.voiceflow.com/demo) Phone. ### The IT line The internal helpdesk number, answered instantly. [Book a demo](https://www.voiceflow.com/demo) Web chat Mobile app WhatsApp SMS Phone Company scale ## Built for the whole org. Certified for internal data. Production volume, and the certifications to run it on regulated data. 99.95 % Agent uptime 50 ms Voiceflow latency 300 K Messages per minute scale [![AICPA SOC 2 badge](https://www.voiceflow.com/images/Badge.svg)SOC-2 Type IIAudited for data privacy, processing integrity, and confidentiality.](https://www.voiceflow.com/compliance/soc-2) [![ISO 27001 certification badge](https://www.voiceflow.com/images/ISO.avif) ISO/IEC 27001:2022Certified information security management.](https://www.voiceflow.com/compliance/iso-27001) [![GDPR compliance badge](https://www.voiceflow.com/images/GDPR.svg) GDPR CompliantPersonal data stays personal, with granular permissions.](https://www.voiceflow.com/compliance/gdpr) [![HIPAA compliance badge](https://www.voiceflow.com/images/hipaa.avif) HIPAA CompliantProtected health information kept secure.](https://www.voiceflow.com/compliance/hipaa) ![bg image](https://www.voiceflow.com/images/frame-2147241001-18.svg) ## Works with the internal stack you already run. Voiceflow hands off to your human team with the full conversation, so nobody asks the customer to start again. There is no migration project. Voiceflow sits on top of the CX stack you already run, and speaks to anything else through the API. Most teams are live with their existing ITSM and directory the same day, with approvals unchanged. ![Zendesk](https://www.voiceflow.com/images/integrations/zendesk-full.svg) ![Salesforce Service Cloud](https://www.voiceflow.com/images/integrations/salesforce.png) ![ServiceNow](https://www.voiceflow.com/images/integrations/servicenow.png) ![Genesys](https://www.voiceflow.com/images/integrations/genesys.png) ![NICE CXone](https://www.voiceflow.com/images/integrations/nice.png) ![Five9](https://www.voiceflow.com/images/integrations/five9.png) ![Amazon Connect](https://www.voiceflow.com/images/integrations/amazon-connect.png) ![Freshdesk](https://www.voiceflow.com/images/integrations/freshdesk.svg) ![Twilio Flex](https://www.voiceflow.com/images/integrations/twilio-full.svg) ![Intercom](https://www.voiceflow.com/images/integrations/intercom-full.svg) ![Voiceflow](https://www.voiceflow.com/images/logo-black.svg) ## Frequently asked questions **Which internal requests automate well?** The ones with a known path: password and access resets, software requests, policy questions, onboarding steps. Anything needing judgment routes to the owning team with the context gathered. **How is access controlled?** The agent acts through your directory and role rules, requests approvals where your process requires them, and logs every action for audit. **Does this replace our ITSM?** No. It resolves inside the systems you have, writes the tickets your reporting expects, and reduces the queue rather than moving it.