> Markdown rendition of https://www.voiceflow.com/solutions/voice-ivr-that-actually-resolves-calls ("AI IVR that actually resolves calls | Voiceflow"). Canonical page: https://www.voiceflow.com/solutions/voice-ivr-that-actually-resolves-calls ยท All pages: https://www.voiceflow.com/llms.txt [Own your CXMeet your AI co-pilotOct 6Save your spotSave your spot](https://www.voiceflow.com/events/own-your-cx) Solutions # AI IVR that actually resolves calls Replace the phone tree with an agent that answers, checks the account, and finishes the task in the call. Callers stop repeating themselves, and your team takes only the calls that need them. Teams of every size trust Voiceflow for AI automation across their business ![Superloop logo](https://www.voiceflow.com/images/superloop-logo.svg)![JP Morgan logo](https://www.voiceflow.com/images/jp_black.png)![Turo logo](https://www.voiceflow.com/images/Turo__28company_29_logo_1Turo__28company_29_logo.webp)![StubHub logo](https://www.voiceflow.com/images/stubhub_black.png)![Vodafone logo](https://www.voiceflow.com/images/Vodafone.svg)![Allstate logo](https://www.voiceflow.com/images/allstate_black.png)![GetYourGuide logo](https://www.voiceflow.com/images/gyg_black_short.png) How it works ## How your agent resolves a call end to end One hard call, four steps, each shown as the real conversation: pull live data, take the action, bring in a human with context, and stay inside policy. Answers from the account, not a menu The agent greets the caller by name, opens the account, and answers from your systems of record. No menu maze, no hold music, no starting over. [See how these agents are built](https://www.voiceflow.com/demo) Finishes the task in the call Reschedules, payments, address changes: the agent completes the request while the caller is still on the line and confirms it back in plain words. [See how these agents are built](https://www.voiceflow.com/demo) Warm-transfers the hard calls When a call needs a person, the agent hands off with the full transcript and the account already open, so the caller never repeats a word. [See how these agents are built](https://www.voiceflow.com/demo) Says only what it is allowed to say Disclosures, verification steps, and refund limits are enforced in the flow itself, so every call stays inside the rules your compliance team set. [See how these agents are built](https://www.voiceflow.com/demo) Omnichannel ## Wherever your customers are The same agent, the same answers, on every channel your customers already use. Web chat. ### Answers on the page they are on The same agent that takes calls resolves web questions before they become calls. [Book a demo](https://www.voiceflow.com/demo) Mobile app. ### The call, without the phone In-app messaging with the same account context as the phone line. [Book a demo](https://www.voiceflow.com/demo) WhatsApp. ### Follow-ups where they reply Confirmation and follow-up land in the thread the customer actually reads. [Book a demo](https://www.voiceflow.com/demo) SMS. ### Reminders that resolve Text STOP-compliant outbound that lets customers finish the task from a link. [Book a demo](https://www.voiceflow.com/demo) Phone. ### The phone line itself Natural speech in, real resolution out, with a warm transfer path to your team. [Book a demo](https://www.voiceflow.com/demo) Web chat Mobile app WhatsApp SMS Phone Teams building this on Voiceflow - ![Superloop](https://www.voiceflow.com/images/logo-superloop-grey.svg) Call volume ## Built for call-spike days. Certified for caller data. Production volume, and the certifications to run it on regulated data. 99.95 % Agent uptime 50 ms Voiceflow latency 300 K Messages per minute scale [![AICPA SOC 2 badge](https://www.voiceflow.com/images/Badge.svg)SOC-2 Type IIAudited for data privacy, processing integrity, and confidentiality.](https://www.voiceflow.com/compliance/soc-2) [![ISO 27001 certification badge](https://www.voiceflow.com/images/ISO.avif) ISO/IEC 27001:2022Certified information security management.](https://www.voiceflow.com/compliance/iso-27001) [![GDPR compliance badge](https://www.voiceflow.com/images/GDPR.svg) GDPR CompliantPersonal data stays personal, with granular permissions.](https://www.voiceflow.com/compliance/gdpr) [![HIPAA compliance badge](https://www.voiceflow.com/images/hipaa.avif) HIPAA CompliantProtected health information kept secure.](https://www.voiceflow.com/compliance/hipaa) ![bg image](https://www.voiceflow.com/images/frame-2147241001-18.svg) ## Works with the phone stack you already run. Voiceflow hands off to your human team with the full conversation, so nobody asks the customer to start again. There is no migration project. Voiceflow sits on top of the CX stack you already run, and speaks to anything else through the API. Most teams are live on their existing contact-center platform the same day, with no change to numbers or routing. ![Zendesk](https://www.voiceflow.com/images/integrations/zendesk-full.svg) ![Salesforce Service Cloud](https://www.voiceflow.com/images/integrations/salesforce.png) ![ServiceNow](https://www.voiceflow.com/images/integrations/servicenow.png) ![Genesys](https://www.voiceflow.com/images/integrations/genesys.png) ![NICE CXone](https://www.voiceflow.com/images/integrations/nice.png) ![Five9](https://www.voiceflow.com/images/integrations/five9.png) ![Amazon Connect](https://www.voiceflow.com/images/integrations/amazon-connect.png) ![Freshdesk](https://www.voiceflow.com/images/integrations/freshdesk.svg) ![Twilio Flex](https://www.voiceflow.com/images/integrations/twilio-full.svg) ![Intercom](https://www.voiceflow.com/images/integrations/intercom-full.svg) ![Voiceflow](https://www.voiceflow.com/images/logo-black.svg) ## Frequently asked questions **What makes this different from an IVR?** A phone tree routes. This agent resolves: it verifies the caller, reads the account, completes the task, and only then decides whether a person is needed. The measure is finished calls, not deflected ones. **What happens when a caller asks for a person?** The agent transfers immediately, with the transcript and account context attached. Asking for a person is never a dead end, and nobody repeats their story. **Does it work with our existing phone system?** Yes. The agent sits on your current contact-center platform and speaks to anything else through the API, so numbers, queues, and reporting stay where they are.