> Markdown rendition of https://www.voiceflow.com/stories-categories/industry ("Industry | Voiceflow"). Canonical page: https://www.voiceflow.com/stories-categories/industry · All pages: https://www.voiceflow.com/llms.txt [Own your CXMeet your AI co-pilotOct 6Save your spotSave your spot](https://www.voiceflow.com/events/own-your-cx) Customer stories # Industry ## [![From POC to production: How to actually ship AI agents](https://www.voiceflow.com/images/69b41c7e0e1132a9b8386229_POC.webp)March 13, 2026From POC to production: How to actually ship AI agentsThere's no shortage of AI pilots, but most of them never ship. The ones that do all have these things in common.Read](https://www.voiceflow.com/stories/from-poc-to-production-how-to-actually-ship-ai-agents) ## [![The Fast Track to AI: StubHub International's 90-Day Journey from Concept to Customer Service Innovation](https://www.voiceflow.com/images/6995bfb8e3e1359ecf9c4f4d_SHI-Case-Study2.avif)March 11, 2025The Fast Track to AI: StubHub International's 90-Day Journey from Concept to Customer Service InnovationHere's how a small, non-technical team built and deployed an advanced AI agent that exceeded all expectations.Read](https://www.voiceflow.com/stories/stubhub-internationals-90-day-journey) ## [![AI Agent Boosted a Toronto Clinic’s Monthly Revenue by $50K](https://www.voiceflow.com/images/6995bfb8e3e1359ecf9c4d0c_Helpline-Hero-Cover.avif)October 11, 2024AI Agent Boosted a Toronto Clinic’s Monthly Revenue by $50KBilal, founder of Helpline Hero, knew that his AI approach could alleviate administrative burdens and transform the clinic’s customer experience.Read](https://www.voiceflow.com/stories/ai-agent-boosted-a-toronto-clinics-monthly-revenue-by-50k) ## [![5 ways to approach an AI project strategy](https://www.voiceflow.com/images/6995bfb8e3e1359ecf9c4d0a_AI-Frameworks-Cover.avif)October 2, 20245 ways to approach an AI project strategyYou've been given the task to implement AI, but where do you even start? Here are five ways to approach an AI project strategy.Read](https://www.voiceflow.com/stories/5-ways-to-approach-an-ai-project-strategy) ## [![5 Strategies to Elevate AI-Powered Customer Experiences](https://www.voiceflow.com/images/6995bfb8e3e1359ecf9c4d09_Production-Characteristics-Cover-v2.avif)September 18, 20245 Strategies to Elevate AI-Powered Customer ExperiencesSuccess with AI agents isn’t merely about adopting the technology; it’s about how companies leverage it effectively.Read](https://www.voiceflow.com/stories/5-strategies-to-transform-ai-powered-customer-experiences) ## [![Runtime Performance Improvements](https://www.voiceflow.com/images/6995bfb8e3e1359ecf9c4cc2_Improving-Runtime-Performance.webp)August 27, 2024Runtime Performance ImprovementsAs Voiceflow AI Agents interact with an ever-growing number of users, it is Voiceflow’s priority to ensure our platform delivers the best experience possible for these conversations.Read](https://www.voiceflow.com/stories/runtime-performance-improvements) ## [![How Sanlam Studios’ AI coach drives leads and financial literacy](https://www.voiceflow.com/images/6995bfb8e3e1359ecf9c4aba_Case-Study-Sanlam-Centered.webp)July 25, 2024How Sanlam Studios’ AI coach drives leads and financial literacyMoney talks: Sanlam Studios is building an AI financial coach, powered by Voiceflow, that drives leads and financial literacy.Read](https://www.voiceflow.com/stories/how-sanlam-studios-ai-coach-drives-leads-and-financial-literacy) ## [![Anthropic Claude model family now in Voiceflow](https://www.voiceflow.com/images/6995bfb8e3e1359ecf9c4aa6_Anthropic-VoiceflowPathways-copy.avif)July 16, 2024Anthropic Claude model family now in VoiceflowToday, we're announcing the addition of Anthropic's Claude models to our platform: the Anthropic Claude model family is now in Voiceflow.Read](https://www.voiceflow.com/stories/voiceflow-integrates-with-anthropic) ## [![AI automation on a budget: Getting started with high ROI use cases](https://www.voiceflow.com/images/6995bfb8e3e1359ecf9c4a89_VF-BP-AI-automation-on-a-budget.avif)July 8, 2024AI automation on a budget: Getting started with high ROI use casesIf your AI project feels like building an Iron Man suit out of scraps—you’re not alone—but we can’t all be Tony Stark.Read](https://www.voiceflow.com/stories/ai-automation-on-a-budget-getting-started-with-high-roi-use-cases) ## [![Building your AI agents like products: A blueprint from POC purgatory to production](https://www.voiceflow.com/images/6995bfb8e3e1359ecf9c4aa0_VF-BP-Building-your-AI-agents-like-products.webp)July 8, 2024Building your AI agents like products: A blueprint from POC purgatory to productionWe all want to create genuinely useful AI agents. But there are myriad reasons why it’s still an ongoing challenge.Read](https://www.voiceflow.com/stories/building-your-ai-agents-like-products-a-blueprint-from-poc-purgatory-to-production) ## [![Behind the hype: How Klarna's customer support agent falls short](https://www.voiceflow.com/images/6995bfb8e3e1359ecf9c4946_VF-BP-Klarna.webp)May 15, 2024Behind the hype: How Klarna's customer support agent falls shortEarlier this year, Klarna unveiled an agent that does the work of 700 full-time people. But how effective is the Klarna agent, really?Read](https://www.voiceflow.com/stories/behind-the-hype-how-klarnas-customer-support-agent-falls-short) ## [![15 KPIs for Measuring and Scaling a Generative AI Strategy](https://www.voiceflow.com/images/6995bfb8e3e1359ecf9c47ef_KPIs-for-Gen-AI.avif)May 1, 202415 KPIs for Measuring and Scaling a Generative AI StrategyA collection of 15 KPIs, best practices, and caution areas for CIOs and function leaders to consider when implementing a generative AI strategy across an organization.Read](https://www.voiceflow.com/stories/15-kpis-for-measuring-and-scaling-a-generative-ai-strategy) ## [![Introducing Voiceflow’s New Look](https://www.voiceflow.com/images/6995bfb8e3e1359ecf9c47dd_Website-ArticleVF-Launch.webp)March 19, 2024Introducing Voiceflow’s New LookThe new brand reflects our transformation over the past two years from standalone conversation design tool to fullstack conversational AI platform.Read](https://www.voiceflow.com/stories/introducing-voiceflows-new-look) ## [![The context window paradox: Why bigger might not be better](https://www.voiceflow.com/images/6995bfb8e3e1359ecf9c43e4_659c7a20e184ce93a60b2049_VF-20BP-2039-20-20The-20context-20window-20paradox-201.avif)January 8, 2024The context window paradox: Why bigger might not be betterControlling LLM context windows is a must for creating efficient AI agents. The context window paradox, and why bigger might not be better.Read](https://www.voiceflow.com/stories/the-context-window-paradox-why-bigger-might-not-be-better) ## [![The Five Stages of GenAI Maturity (and How Not to Stall at Stage Two)](https://www.voiceflow.com/images/6995bfb8e3e1359ecf9c40ad_65690f39a0d6d70cdfc355bf_VP-20BP-2040-20-20The-20Five-20Stages-20of-20Gen-20AI-20Maturity.avif)December 1, 2023The Five Stages of GenAI Maturity (and How Not to Stall at Stage Two)How mature is your generative AI? Denys shares a definitive model for GenAI maturity to help you answer exactly that question.Read](https://www.voiceflow.com/stories/how-mature-is-your-generative-ai) ## [![How BMW reduced prototyping time of their in-car voice apps by 50%](https://www.voiceflow.com/images/65f83b8037838432b25d5796_bmw.png)September 14, 2023How BMW reduced prototyping time of their in-car voice apps by 50%BMW accelerated voice dialog prototyping for its Intelligent Personal Assistant by adopting Voiceflow, cutting prototyping time by 50% while enabling high-fidelity design, rapid testing, and smoother handoff to development teams.Read](https://www.voiceflow.com/stories/how-bmw-reduced-prototyping-time-of-their-in-car-voice-apps-by-50) ## [![Voiceflow raises another $15M to enable the future of collaborative AI agent building](https://www.voiceflow.com/images/6995bfb8e3e1359ecf9c43eb_64dab1ece877a0ffaedef910_openview-voiceflow.webp)August 15, 2023Voiceflow raises another $15M to enable the future of collaborative AI agent buildingWe’ll be investing further in Voiceflow’s end-to-end agent building and hosting capabilities to become the best conversational AI platform.Read](https://www.voiceflow.com/stories/voiceflow-raises-15m) ## [![AI will kill apps and I can’t wait](https://www.voiceflow.com/images/6995bfb8e3e1359ecf9c3d03_64c81b492a04fa9aabfb1b28_ai-kill-apps.avif)July 31, 2023AI will kill apps and I can’t waitWhy AI will kill apps, and why I can't wait: apps are merely a stop on the journey to a far more innovative destination.Read](https://www.voiceflow.com/stories/ai-will-kill-apps) ## [![5 powerful templates for AI automation agencies](https://www.voiceflow.com/images/6995bfb8e3e1359ecf9c3cff_64bfc76a2469ab9f23ebc1da_ai-automation-templates.avif)July 25, 20235 powerful templates for AI automation agencies5 powerful templates for AI automation agencies: a collection we've rounded up to help you with your AI automation agency.Read](https://www.voiceflow.com/stories/ai-automation-agency-templates) ## [![Multidisciplinary CAI teams are smarter and faster](https://www.voiceflow.com/images/6995bfb8e3e1359ecf9c41ac_649b53e1a9ddef3ae192b589_cai-teams.webp)June 29, 2023Multidisciplinary CAI teams are smarter and fasterEvery organization should build a multidisciplinary team. So why don't more try? Multidisciplinary CAI teams are smarter and faster.Read](https://www.voiceflow.com/stories/multidisciplinary-cai-teams) ## [![Introducing Instant Assistant—powered by Voiceflow's AI](https://www.voiceflow.com/images/6995bfb8e3e1359ecf9c4149_649b1e15445b08ff9f780d89_ia-pathways.webp)June 27, 2023Introducing Instant Assistant—powered by Voiceflow's AIIntroducing Instant Assistant, powered by Voiceflow's AI, so you can deploy a functional assistant in minutes, not months.Read](https://www.voiceflow.com/stories/instant-assistant) ## [![The 4 layers every AI assistant needs (hint: more than just an LLM)](https://www.voiceflow.com/images/6995bfb8e3e1359ecf9c4178_649464eff472d3df511eccaf_cloud-ball.webp)June 22, 2023The 4 layers every AI assistant needs (hint: more than just an LLM)Yes, LLMs are the future. But they aren't the entire present. The 4 layers every AI assistant needs, and why it takes more than just an LLM.Read](https://www.voiceflow.com/stories/layers-ai-assistant-llms) ## [![Anthropic’s Claude is now in Voiceflow](https://www.voiceflow.com/images/6995bfb8e3e1359ecf9c3d67_648c74700114780c2eb397d3_vf-claude.avif)June 15, 2023Anthropic’s Claude is now in VoiceflowClaude is now available in Voiceflow’s AI Builder. And there’s no waiting list to try it out in your Voiceflow assistant—it’s already there, along with several other models like GPT-3.5-Turbo and GPT-4.Read](https://www.voiceflow.com/stories/anthropic-claude-voiceflow) ## [![When to use ChatGPT vs. GPT-4](https://www.voiceflow.com/images/6995bfb8e3e1359ecf9c40e1_6467de86046b92b8123d3650_llms-expectations.webp)June 2, 2023When to use ChatGPT vs. GPT-4How to choose between LLMs ChatGPT and GPT-4, with 10 scenarios you might encounter while building an AI assistant.Read](https://www.voiceflow.com/stories/when-to-use-chatgpt-gpt-4) ## [![The future of conversational AI](https://www.voiceflow.com/images/6995bfb8e3e1359ecf9c4097_647108a6f15c29e0fdeabfdb_future-conversational-ai.avif)May 30, 2023The future of conversational AIThe future of conversational AI: the four changes catalyzed by AI that will push conversation designers to adapt and evolve.Read](https://www.voiceflow.com/stories/future-of-conversational-ai) ## [![Introducing Voiceflow's GPT-powered AI Builder](https://www.voiceflow.com/images/6995bfb8e3e1359ecf9c4166_6467eaf1f4e81c8c98117e31_ai-builder-voiceflow.avif)May 16, 2023Introducing Voiceflow's GPT-powered AI BuilderThe all-in-one enterprise playground for teams to safely experiment and build LLM-powered AI assistants.Read](https://www.voiceflow.com/stories/introducing-voiceflows-gpt-powered-ai-builder) ## [![LLMs won’t replace NLUs. Here’s why](https://www.voiceflow.com/images/6995bfb8e3e1359ecf9c4199_6467e0bcdfb3459724559909_llms-replace-nlus.webp)April 6, 2023LLMs won’t replace NLUs. Here’s whyLLMs won't replace NLUs. Here is why, in a 3 minute read from Braden Ream. Hint: LLMs and NLUs aren't competing systems.Read](https://www.voiceflow.com/stories/llms-wont-replace-nlus) ## [![ICYMI: Voiceflow news and updates from our winter product roundup](https://www.voiceflow.com/images/6995bfb8e3e1359ecf9c44a1_6467e05e373f759d16f7ce28_voiceflow-winter-2023.webp)March 8, 2023ICYMI: Voiceflow news and updates from our winter product roundupHere's everything you might have missed if you weren't at last week's Voiceflow Newsroom: Voiceflow news and updates from our winter product roundup.Read](https://www.voiceflow.com/stories/voiceflow-winter-product-roundup) ## [![AI Assist: LLMs are now in Voiceflow](https://www.voiceflow.com/images/6995bfb8e3e1359ecf9c3cbb_64517d7a74a1923b6171feca_63d00822ea06d2e2bf32ecf7_ai-assist-top.avif)January 24, 2023AI Assist: LLMs are now in VoiceflowWe’re proud to have built this first-of-its-kind, game-changing feature for you—and we can’t wait to see what you build with it.Read](https://www.voiceflow.com/stories/ai-assist-llms-voiceflow) ## [![CXD in 2023: reflections and projections](https://www.voiceflow.com/images/6995bfb8e3e1359ecf9c3af8_64517d6b48131cb39b771071_639c7b5124c63b54b057afb0_disco-balls.avif)December 16, 2022CXD in 2023: reflections and projectionsVoiceflow CEO Braden Ream on GPT3, the need for standardization, and why it's time for all of us to get up and dance.Read](https://www.voiceflow.com/stories/2023-cxd-reflections-projections) ## [![Dialogflow vs. Voiceflow: 3 Core design differences to know before you migrate](https://www.voiceflow.com/images/6995bfb8e3e1359ecf9c4079_64517d9448131c7baa7714df_6343702a06be89501f4b634f_DF-2520v-2520VF-2520Hero.avif)October 14, 2022Dialogflow vs. Voiceflow: 3 Core design differences to know before you migrateLearn about 3 core design differences between Dialogflow and Voiceflow before you uplevel a tech stack.Read](https://www.voiceflow.com/stories/dialogflow-vs-voiceflow-3-core-design-differences-to-know-before-you-migrate) ## [![What is an interaction model in conversational AI?](https://www.voiceflow.com/images/6995bfb8e3e1359ecf9c44a2_64517dbf7457c3ecb390883a_626850d2600a4306e8e2a686_Interaction-2520Model-2520-2520MAIN-2520-1-.webp)April 21, 2022What is an interaction model in conversational AI?An overview of how to create an interaction model to define your conversation design process, and what an interaction model means in conversational AI.Read](https://www.voiceflow.com/stories/what-is-an-interaction-model-in-conversational-ai) ## [![Design and prototype production-ready conversational experiences with user personas](https://www.voiceflow.com/images/6995bfb8e3e1359ecf9c404b_64517d8e35d9d8bca6c8b60c_62420995f0ecb16501139dd6_Variables-2520-2520Main-2520-1-.avif)March 29, 2022Design and prototype production-ready conversational experiences with user personasUser Personas are a new way to clean up your canvas, making it easy to design different scenarios for the different kinds of users.Read](https://www.voiceflow.com/stories/design-and-prototype-production-ready-conversational-experiences-with-user-personas) ## [![How To build a discord bot with Voiceflow](https://www.voiceflow.com/images/6995bfb8e3e1359ecf9c40cd_64517dac8711ed7b1b97de52_622a57a655d6e2bb5e6d2299_discord-main-2520-1-.avif)March 10, 2022How To build a discord bot with VoiceflowGetting started with your first Discord bot is as simple as creating your free Voiceflow account and having a Discord server.Read](https://www.voiceflow.com/stories/how-to-build-a-discord-bot-with-voiceflow) ## [![How to leverage Topics and Flows in your conversation designs](https://www.voiceflow.com/images/6995bfb8e3e1359ecf9c412e_64517db0dbbb7b5c76e21198_6203fe15af619a70645c73cd_Topics-Main-2520-5-.webp)February 28, 2022How to leverage Topics and Flows in your conversation designsLearn the best practices for the latest product release from Voiceflow: Topics and Components (also known as Flows)Read](https://www.voiceflow.com/stories/how-to-leverage-topics-and-components-in-your-conversation-designs) ## [![User testing made easy with Transcripts in Voiceflow](https://www.voiceflow.com/images/659e9acd04538505c18aef96_6467dfa2c98af7271fa82efb_gpt4-alexa-skill.jpeg)August 24, 2021User testing made easy with Transcripts in VoiceflowThe conversation design process isn't always a linear path to launch – Transcripts make it easy to review & analyze real conversation dataRead](https://www.voiceflow.com/stories/user-testing-made-easy-with-transcripts-in-voiceflow) ## [![Voiceflow raises $20M to build the future of conversation design tooling](https://www.voiceflow.com/images/6995bfb8e3e1359ecf9c449a_64517dbc8b99f5b05004a6b8_60f9d073d89a716ee98e5513_series-a-main.webp)July 27, 2021Voiceflow raises $20M to build the future of conversation design toolingWe're proud to announce that we've raised $20M led by Felicis, Craft & a series of investors to help democratize conversational A – for all.Read](https://www.voiceflow.com/stories/voiceflow-raises-20m-to-build-the-future-of-conversation-design-tooling) ## [![How to build a Microsoft Teams bot with Voiceflow](https://www.voiceflow.com/images/6995bfb8e3e1359ecf9c40e5_64517dad8b99f5f17c04a5d1_60d34d9527be2c1cdfaddda3_luis-main.avif)June 30, 2021How to build a Microsoft Teams bot with VoiceflowConnect your conversational experience to Microsoft Teams with this step-by-step guide on how to build a Teams bot with Voiceflow.Read](https://www.voiceflow.com/stories/how-to-build-a-microsoft-teams-bot-with-voiceflow) ## [![Voiceflow V2: The ultimate guide to what's new](https://www.voiceflow.com/images/6995bfb8e3e1359ecf9c43bc_64517db946ca276a3afbde19_6033e0a1b13014305d138302_v2-recap.webp)February 22, 2021Voiceflow V2: The ultimate guide to what's newFrom visuals to smarter prototyping, an open-source SDK, and even a desktop app – here's the breakdown of what happened at Voiceflow V2.Read](https://www.voiceflow.com/stories/the-ultimate-guide-to-vfv2-whats-new-with-voiceflow) ## [![Announcing Voiceflow's 2020 Community Award winners!](https://www.voiceflow.com/images/6995bfb8e3e1359ecf9c3d4e_64517d808dcce7e7694ce561_601326caa00b7524b9fc8fee_header-vf-community-awards-updated.avif)January 29, 2021Announcing Voiceflow's 2020 Community Award winners!Announcing Voiceflow's 2020 Community Award winners, selected from over 55,000 individuals and teams across 100+ countries.Read](https://www.voiceflow.com/stories/announcing-our-2020-voiceflow-community-award-winners) ## [![Introducing #VFV2: The next phase of Voiceflow](https://www.voiceflow.com/images/6995bfb8e3e1359ecf9c3db7_64517d80cf0aa3658065f31f_600b56f0467d19dbe8898083_v2-launch.avif)January 22, 2021Introducing #VFV2: The next phase of VoiceflowAnnouncing Voiceflow V2 – the next phase of Voiceflow's tool evolution. Learn more about the event, and secure your spot for February 22nd.Read](https://www.voiceflow.com/stories/announcing-vfv2) ## [![Why we're building Voiceflow](https://www.voiceflow.com/images/659e9acd04538505c18aef96_6467dfa2c98af7271fa82efb_gpt4-alexa-skill.jpeg)October 22, 2020Why we're building VoiceflowFrom empowering teams to designing faster than ever to shaping voice and conversation design for the future – great conversations start hereRead](https://www.voiceflow.com/stories/why-were-building-voiceflow) ## [![The 3 phases of independent voice AI Agents](https://www.voiceflow.com/images/6995bfb8e3e1359ecf9c4911_voice-app.webp)May 19, 2020The 3 phases of independent voice AI AgentsDiscussing the rise of independent voice AI Agents and their likely lifecycle: the 3 phases these independent agents move through.Read](https://www.voiceflow.com/stories/the-3-phases-of-independent-voice-assistants) ## [![Voiceflow raises $3.5 million to build the future of voice interface design](https://www.voiceflow.com/images/6995bfb8e3e1359ecf9c449b_5dd467bb547220a8df73dd1f_1-JEDKjPEeQBu-f7sT3pkrmA.webp)April 23, 2019Voiceflow raises $3.5 million to build the future of voice interface designVoiceflow has raised an additional $3 million, led by Tony Conrad at True Ventures. Bringing total funding to $3.5 million USD.Read](https://www.voiceflow.com/stories/voiceflow-raises-3-5-million-to-build-the-future-of-voice-interface-design)