> Markdown rendition of https://www.voiceflow.com/stories-categories/research ("Applied research | Voiceflow"). Canonical page: https://www.voiceflow.com/stories-categories/research · All pages: https://www.voiceflow.com/llms.txt

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Customer stories

# Applied research

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[![5 tips to optimize your LLM intent classification prompts](https://www.voiceflow.com/images/6995bfb8e3e1359ecf9c4aa1_Prompt-Variations.webp)July 9, 20245 tips to optimize your LLM intent classification promptsWe tested over 500 prompt variations across two datasets to see how to improve LLM intent classification.Read](https://www.voiceflow.com/stories/5-tips-to-optimize-your-llm-intent-classification-prompts)

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[![Benchmarking hybrid LLM classification systems](https://www.voiceflow.com/images/6995bfb8e3e1359ecf9c47e2_pathways-Cover-LLMClass.avif)April 21, 2024Benchmarking hybrid LLM classification systemsBenchmarking hybrid LLM classification systems: a deep dive into hallucinations, accuracy, costs, latencies, usability and context window analysis.Read](https://www.voiceflow.com/stories/benchmarking-hybrid-llm-classification-systems)

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[![How much do ChatGPT versions affect real world performance?](https://www.voiceflow.com/images/6995bfb8e3e1359ecf9c47dc_website-Cube-Purple-2.webp)March 19, 2024How much do ChatGPT versions affect real world performance?Do versions change your performance by 1% or 10%? Let’s dive into a production-impacting LLM task and how model versions impacts agent performance.Read](https://www.voiceflow.com/stories/how-much-do-chatgpt-versions-affect-real-world-performance)

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[![Improving Performance of Hybrid Intent + RAG Conversational AI Agents](https://www.voiceflow.com/images/6995bfb8e3e1359ecf9c47e3_website-Rings-Khaki.webp)March 19, 2024Improving Performance of Hybrid Intent + RAG Conversational AI AgentsA case study on opinionated decisions when launching products, balancing speed to build, accuracy and speed to iterate.Read](https://www.voiceflow.com/stories/improving-performance-of-hybrid-intent-rag-conversational-ai-agents)

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[![How Large Action Models work and change the way we build chatbots and Agents](https://www.voiceflow.com/images/6995bfb8e3e1359ecf9c47d8_65ccd2b29403b0634620dc12_TREE.avif)February 14, 2024How Large Action Models work and change the way we build chatbots and AgentsHow Large Action Models will change the way we build chatbots, again: applied research on Large Action Models and the way chatbots get built.Read](https://www.voiceflow.com/stories/large-action-models-change-the-way-we-build-chatbots-again)

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[![Creating the Voiceflow NLU](https://www.voiceflow.com/images/6995bfb8e3e1359ecf9c381b_646c15d5d61034fb01bd1e1d_llms-discourse.avif)August 30, 2023Creating the Voiceflow NLUWe started working on the Voiceflow NLU in February 2022, and this is a small slice of our story: the applied research behind creating the Voiceflow NLU.Read](https://www.voiceflow.com/stories/creating-the-voiceflow-nlu)

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[![NLU design: How to train and use a natural language understanding model](https://www.voiceflow.com/images/6995bfb8e3e1359ecf9c438f_64517db5d17b741e0fe666a9_62a8a42dc1a4247821ed6ab0_Blog-2520Cover-2520-2520NLU-25201.webp)June 13, 2022NLU design: How to train and use a natural language understanding modelLearn the basics of NLU models and how teams are training/using them for conversational AI experiences.Read](https://www.voiceflow.com/stories/nlu-design-how-to-train-and-use-a-natural-language-understanding-model)