> Markdown rendition of https://www.voiceflow.com/stories-categories/voiceflow-news ("Voiceflow news | Voiceflow"). Canonical page: https://www.voiceflow.com/stories-categories/voiceflow-news · All pages: https://www.voiceflow.com/llms.txt [Own your CXMeet your AI co-pilotOct 6Save your spotSave your spot](https://www.voiceflow.com/events/own-your-cx) Customer stories # Voiceflow news ## [![Voiceflow is a G2 Fall 2026 Leader, and #1 where it counts most](https://www.voiceflow.com/images/g2-fall-2026-leader-hero.webp)September 9, 2026Voiceflow is a G2 Fall 2026 Leader, and #1 where it counts mostIn G2's Fall 2026 reports, Voiceflow is a Leader in AI Agents and Agentic AI, and ranks #1 for user adoption, ease of use, and enterprise experience.Read](https://www.voiceflow.com/stories/voiceflow-g2-fall-2026-leader) ## [![Introducing Voiceflow Core: a model tuned for Voiceflow, tested on our own support agent](https://www.voiceflow.com/images/6a58d9de9b48c34d586a01b0_voiceflow-core-cover.png)July 16, 2026Introducing Voiceflow Core: a model tuned for Voiceflow, tested on our own support agentVoiceflow Core is a model we've tuned to work best in Voiceflow. Not a general-purpose model that happens to be available on our platform, but one shaped around what agents actually spend their turns doing.Read](https://www.voiceflow.com/stories/introducing-voiceflow-core) ## [![V4 is live: A new framework for AI CX, without black box limitations](https://www.voiceflow.com/images/69c3e50428bbeaa2bbdb1a19_V4-now-available.webp)March 25, 2026V4 is live: A new framework for AI CX, without black box limitationsIntroducing V4, our solution for enterprise AI agents for customer service: a new framework for AI CX, without black box limitations.Read](https://www.voiceflow.com/stories/everything-we-launched-v4) ## [![Voiceflow named a 2026 Best Software Award winner by G2](https://www.voiceflow.com/images/6998b5a9c2338503269d1904_G2BestSoftware2026-Badge-Persona-AgenticAIProducts-3.webp)February 20, 2026Voiceflow named a 2026 Best Software Award winner by G2Voiceflow wins 2026 G2 Best Software Award for Agentic AI and Canadian Software, recognized by verified customers building AI agents at scale.Read](https://www.voiceflow.com/stories/g2-2026-best-software-award-winner) ## [![Voiceflow named in Gartner’s Innovation Guide for AI Agents as a key AI Agent vendor for customer service](https://www.voiceflow.com/images/69975a3168d74ba791190e0d_Innovation-Guide-16_9.webp)February 11, 2026Voiceflow named in Gartner’s Innovation Guide for AI Agents as a key AI Agent vendor for customer serviceAI agents are moving customer support beyond chat to real work—automating tasks, executing workflows, and becoming mission-critical enterprise systems.Read](https://www.voiceflow.com/stories/voiceflow-named-in-gartners-innovation-guide) ## [![No impact to Voiceflow customers in supply-chain security incident (sha1-hulud)](https://www.voiceflow.com/images/6995bfb8e3e1359ecf9c53dc_sha1-hulud.webp)November 25, 2025No impact to Voiceflow customers in supply-chain security incident (sha1-hulud)No impact to Voiceflow customers in the supply-chain security incident (sha1-hulud): all systems remain fully operational, and no customer action is required.Read](https://www.voiceflow.com/stories/no-impact-to-voiceflow-customers-in-supply-chain-security-incident-sha1-hulud) ## [![Turbocharging Voice Agents: Speed, Quality, and Powerful New Features](https://www.voiceflow.com/images/6995bfb8e3e1359ecf9c51f2_Voice-Improvements-cover.webp)May 14, 2025Turbocharging Voice Agents: Speed, Quality, and Powerful New FeaturesSince Voiceflow voice agents were released in late 2024, our engineering team has been hard at work improving them!Read](https://www.voiceflow.com/stories/turbocharging-voice-agents) ## [![Voiceflow Introduces Simpler Billing with Credits System](https://www.voiceflow.com/images/6995bfb8e3e1359ecf9c50ec_Voiceflow-Credits-Cover.webp)March 28, 2025Voiceflow Introduces Simpler Billing with Credits SystemSay goodbye to confusing tokens. Voiceflow now uses a clear, credit-based billing system for all features—launching April 29, 2025. Transparent pricing, easier scaling, and better usage insights.Read](https://www.voiceflow.com/stories/introducing-voiceflow-credits) ## [![Introducing the Agent step in Voiceflow](https://www.voiceflow.com/images/6995bfb8e3e1359ecf9c50b3_The-Agent-step-cover.avif)March 20, 2025Introducing the Agent step in VoiceflowThe Agent step—a new and more natural way to build AI Agents that allow for AI to determine the flow of your conversation.Read](https://www.voiceflow.com/stories/introducing-the-agent-step) ## [![Voiceflow brings visual prototyping and enhanced test navigation to the tool, two additions covered in this Voiceflow news update.](https://www.voiceflow.com/images/6995bfb8e3e1359ecf9c4210_5fbefa63c77a4a81f96103fb_intro-visuals-2.webp)March 31, 2021Voiceflow brings visual prototyping and enhanced test navigation to the tool, two additions covered in this Voiceflow news update.Voiceflow brings visual prototyping and enhanced test navigation to the tool, two additions covered in this Voiceflow news update.Read](https://www.voiceflow.com/stories/manual-navigation-visuals)