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Determine Platform (Webchat/Voice Agent Call Type)

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Function

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Function

Conner Burton

For individuals that want to build an omnichannel agent and capture useful information from Voiceflow platform variables (last_event) to extract things such as userPhoneNumber & agentPhoneNumber.

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This function MUST come directly after the start node while also passing in the value of last_event Stringified (see YouTube video for walkthrough).

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Conner Burton

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Determine Platform (Webchat/Voice Agent Call Type)

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Voiceflow APIs used:

Channels

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