Knowledge Base

Train Agents on your data. Handle complex responses.

Automate complex FAQs and provide more contextual responses using your preferred large language models.

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Teams of every size trust Voiceflow for AI automation across their business.
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How does it work

How the Knowledge Base works

Train your AI agent on business data to handle complex questions, perform advanced tasks, and tailor content to specific personas.

Train your AI agent on your data, giving it the ability to respond more accurately and perform tasks.
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Train your AI agent on your data, giving it the ability to respond more accurately and perform tasks.
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Train your AI agent on your data, giving it the ability to respond more accurately and perform tasks.
voiceflow-preview
Train your AI agent on your data, giving it the ability to respond more accurately and perform tasks.
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Features

Resolve complex questions with a finely tuned knowledge base.

Pair your business data with any LLM.

Scalable vector database

Scale your knowledge base to thousands of data sources with a scalable vector database.

Multi-LLM support

Power knowledge base responses with the latest LLM models.

Tweak LLM settings

Tweak your knowledge base responses by changing the LLM model, temperature, and more.

Search and manage

Manage large amounts of data sources with a knowledge base CMS

Use data to perform actions

Give your agent the ability to ask the knowledge base for data to perform advanced actions.

Instant previews

Preview and tweak your knowledge base answers instantly with 1:1 prototypes.

Enterprise

Use any AI vendor within a secure enterprise cloud

Voiceflow helps enterprise product teams securely build, test, launch, and manage conversational AI agents at scale.

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Your AI platform of record
Build, scale, and collaborate on AI products in a centralized, secure platform across every team.
Get ideas to market fast
Accelerate AI product team sprints to ship with speed and quality, while efficiently scaling to new use cases.
Avoid vendor lock-in
Bet on AI, not single vendors. Agnostically adapt to changing LLM and NLU technologies.
Controlled customization
Build endless API-first data and interface integrations alongside any LLM models with secure guardrails.
Trusted by the best in the business
Knowledge Base API

Build on top of the Knowledge Base API

Use the Knowledge Base API to query chunks, tag source information and serve responses on any custom interface.

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"With Voiceflow, users were no longer led through fixed linear flows. They were engaged with a real experience, using natural language, which revealed true-to-life results."

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James Schneider
Head of UX Design

“Voiceflow has made creating conversation dialogue journeys easy and smooth. It has facilitated the collaboration and best practice sharing between people across different teams and countries.”

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Illaria Di Donfrancesco
Product Owner - AI Platforms

“Voiceflow is a very versatile tool, combining visual flows with strong API capabilities and also providing a code editor and functions, for the development-oriented people.”

Ciprian Nastase
L3 Support AI Engineer

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