Voiceflow raises $20M to build the future of conversation design tooling

First off, wow.

It's incredible to see how far we've come.

For those of you who are new here, we're Voiceflow.

Two years ago, we were on a mission to make it easy for anyone to build for Alexa and Google. Today, we're proud to say Voiceflow handles not only these familiar channels—but also powers experiences for IoT, in-car, chat and more.

Voiceflow now supports over 75,000 conversation designers, developers and teams—and is trusted by some of the world's most innovative companies.

And now for the big news!

Today, we're excited to announce the next milestone in our journey to help conversational AI teams collaborate and create better experiences - we've raised $20M USD in new funding led by Felicis Ventures, Craft Ventures, True Ventures, Cathy Pearl, Google, Operator's Collective, Ripple Ventures, Amazon, and the CEO's of Figma, InVision, Webflow, Ada Support, Eventbrite, and ProductHunt also participated in the round—bringing our total funding to 23M USD.

It's been amazing to watch Voiceflow quickly take the lead as the industry-standard collaborative tool for conversation design, prototyping and user testing.

Thank you to the community

Over the past 24 months, with the help of our customers & partners, we've learned an incredible amount about the needs of a modern conversational AI product team. With that feedback, we have been able to ship many product improvements, including:

  • Real-time collaboration and commenting
  • Smart prototyping for unmoderated user-testing
  • Woz testing support
  • 50% canvas speed improvement
  • Dialog Management API and SDK
  • Branded, sharable prototypes
  • 50+ more large enhancements to check out (read more here)

What's next for Voiceflow

This round is a massive vote of confidence for conversation designers and their teams, even though it's still early days for Voiceflow, our industry and our customers.

I feel confident in saying we've built one of the best ways to design and prototype modern conversational experiences. Still, we have a long way to go to building the tool that conversation design teams deserve.

We will continue doubling down on building the industry-standard conversation design platform that allows for dynamic, contextual, usable and most importantly – scalable, conversation designs.

In the future, we'll introduce new products focused on streamlining the workflow for modern conversational AI teams. Today, however, we are determined to build the most robust foundation for conversation design, team collaboration, and documentation.

One more thank you

To the Voiceflow community (my fellow Flowsters) and our customers, thank you.

It's an honour and privilege to work with you on our collective mission to democratize conversational AI. Your passion for Voiceflow and our work is what keeps us going. We will always be a community and customer-led company and cannot wait to build a better product and community for you.

Onwards Flowsters!


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