Today, Voiceflow is best known for its conversation design platform, which helps customers design and prototype AI agents and hand off finalized designs to development teams who implement them in conversational AI platforms. In a recent industry survey on conversation design, 64% of respondents had experience with Voiceflow, tied with Google’s leading 13-year-old agent building platform, Dialogflow.
But customers want more from Voiceflow. We’re constantly asked when Voiceflow will be more than just design, and extend our leading conversation design platform to be an end-to-end conversational AI platform. Well, over the past six months, we’ve quietly (and not so quietly) been launching our end-to-end conversational AI platform features, including:
- LLM-powered knowledge base
- Agent publishing and versioning
- Dialog Management API
- Conversation transcripts
- Customizable web chat widget
And there's much more coming. Customers have been asking us to do more—or, in their words, to “save them” from the horrific developer experiences offered by legacy platforms like Dialogflow, IBM Watson, AWS Lex, and others.
We heard you, and our plan with this funding round is to do just that. We’ll be investing further in Voiceflow’s end-to-end agent building and hosting capabilities to take on the big platforms and be not just the best conversation design platform, but the best conversational AI platform. Our goal is for customers to be able to collaboratively design, build, launch, and scale AI agents to automate anything—from customer support to in-app assistants, and so much more.
Onwards! Together, we have a lot to build.