The Twilio tool lets your agent send text messages during a conversation. Use it to send confirmation codes, appointment reminders, order updates, or follow-up information to your users.
This tool sends SMS from a conversation on any channel. To receive texts on a Twilio number and run the conversation over SMS, see Inbound SMS. To start a conversation by texting someone first, see Outbound SMS.
Using the Twilio tool
Add the Twilio tool to your agent from Tools → Add tool → Twilio. You can also add tools directly from inside a Playbook or Integration step. Once added, you can call the Twilio tool from inside a Playbook or Workflow.
