Analytics

The Analytics dashboard gives you a high-level view of how your agent is performing across production conversations. You can monitor evaluation results, usage patterns, costs, and operational metrics all in one place. Access the dashboard from the Analytics tab in the sidebar.

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Filtering your view

Use the controls at the top right to filter the data displayed across all widgets. The Environment dropdown lets you view metrics across all environments in the project or focus on a specific one. The Date range picker controls the time period for all charts and metrics.

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Customizing the dashboard

Click the settings icon to choose which widgets appear on your dashboard. Which widgets are available depends on whether your agent runs on chat or voice:

• Both: Resolved conversations, Unique users, Avg. latency, Credits usage, Cost breakdown, LLM cost, Avg. cost per conversation, Playbooks usage, Workflow usage, Tools usage, KB documents usage, and a card for each enabled evaluation
• Chat only: Total chats and Total messages
• Voice only: Total calls, Total call minutes, TTS cost, and STT cost

Click Reset to default to restore the standard widget configuration. Hover over any metric’s info icon for more detail about what it measures.

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Trends

The summary cards at the top of the dashboard show how each metric has moved against the preceding period of the same length, so a seven-day range is measured against the seven days before it. Change the date range and both periods shift with it.

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Drilling into evaluation results

The Resolution and Customer satisfaction charts break conversations down by outcome. Resolution outcomes are Resolved, Ticket created, Unresolved, Abandoned, and Unrelated; see Resolution categories for what each one means. Click View on either chart to open a detailed drill-down. From there you can filter by date and time, environment, user ID, cost, duration, result, browser, OS, device, country, property, playbook, workflow, or tool. The drill-down shows total logs and average cost alongside a table of individual conversations with their timestamp, cost, and result. The Prompt tab shows the exact evaluation criteria used to classify each conversation. Click any conversation in the table to see its evaluation log, and open the full transcript to review what happened turn by turn.

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Estimating business impact

The Time saved and Dollars saved widgets help you quantify the value your agent provides. Click Add estimate to configure how much time or money each automated conversation saves compared to manual handling. Once configured, the dashboard calculates your total savings based on conversation volume.