This tutorial demonstrates how to use our knowledge base feature to build a support agent that recommends features to a user based on their goals. Our knowledge base feature lets you upload your documentation in form of website or document to power your assistant's responses. Here's how to get started:
- Clone the Voiceflow template.
- Connect your company’s knowledge base. Upload PDFs, text files, and/or URLs to your Knowledge Base data source. Make sure your documentation can clearly describe your features and the outcomes that your user can achieve.
- Test your assistant to preview generated responses. Leverage our prototyping tool to build confidence in your assistant's ability to serve your customers.
- Push it live and invite your customers. Ready to deploy your assistant? Hit publish, copy your code snippet, and drop it into the <body> tag of your website. A similar process can be followed to deploy your assistant on a supported channel, such as WhatsApp, Twilio SMS, or Microsoft Teams.