Number of workspaces

A workspace is the home for all of your Voiceflow projects & added team members, and will allow you to organize your work in whatever way you choose.

Number of projects

Projects stored within a workspace folder that can be viewed and edited by all users in a workspace.

Editors

Editors are people who have been invited to view, edit, and contribute design content in your workspace.

Viewers

Individuals who have been invited to view a design and leave comments, test a prototype, but have not been invited to join your workspace.

Intents, entities, and variables

Design conversational experiences with NLU-based intents, entities, and variables from any NLU model.

Business Logic

Gives you ability to create and run conditional logic inside your project.

Chat interface design

Design for voice interfaces with built-in text-to-speech (TTS) and automatic speech recognition (ASR).

Voice interface design

Design for voice interfaces with built-in text-to-speech (TTS) and automatic speech recognition (ASR).

SSML support

Layer custom Speech Synthesis Markup Language (SSML) with text-to-speech (TTS).

Multi-modal support

Design using multiple modes of input (ex. voice control, voice command, touch screens) and output (speech synthesis, graphics, pre-recorded audio).

Topics

Organize your content into subject-matter or domain focused views as projects grow in complexity to ensure designs are easy to navigate.

Reusable components

Create conversational components that can be reused across your design.

Context layering

Reuse the same Intents in multiple contexts without conflict

Context scoping

Scope Intents to only be triggerable in certain contexts.

Version history

A timeline of all changes made by collaborators on a design project within canvas.

No match replies

Create contextual no-match responses for when users stray from the path.

No response replies

Create contextual no-reply responses for when users don't reply.

Escalating reprompts

Escalating reprompts are sequences of contextualized responses for when the user doesn't respond

Canvas sticky notes

Add sticky notes directly on the canvas.

Canvas annotation

Mark and annotate your canvas with text and images.

Real-time collaboration

Work with others in real-time, with live presence, @mentions, and comments.

JSON exports

Export Voiceflow designs in JSON format.

PDF/ PNG exports

Export Voiceflow designs as a PDF/PNG.

CSV exports

Export Voiceflow designs as a CSV.

Custom prototype links

Create links to your prototypes to share with specific individuals or groups.

Personalize tests with live data

Connect your Assistant to live data using APIs.

Branded prototypes

Customize your prototype appearance and imagery.

Prototype duration

How long prototype links will remain active before expiring after a set amount of time.

User personas

Create user personas that are collections of pre-defined variables to run user tests against.

Transcripts

Get full conversation transcripts of your bot to see how your assistant performs.

Password protection

Add passcode to your prototypes to share with specific individuals or groups.

Supported NLUs

Use Voiceflow to design and integrate with leading NLUs like Dialogflow, IBM Watson, Amazon Lex, Rasa and more.

NLU import

Import an existing NLU model.

NLU export

Export your Voiceflow design to any NLU framework.

Utterance recommendations

Generate recommended utterances within Voiceflow to improve your NLU.

Confidence scores

Provide recommendations to increase strength of your NLU model.

Clarity scores

Provide your model "Clarity" score based on the number of conflicting utterances.

Clarity 'View conflicts'

Identify conflicting utterances and provide recommendations.

Rest APIs

Use our REST APIs via our API Step to bring Voiceflow into your external tools and products.

Custom Javascript

Create custom JavaScript functions within Voiceflow, including the ability to pull in and use NPM libraries.

Custom Actions

Create custom blocks within Voiceflow that can serve to access any channel's native features that Voiceflow doesn't natively support a GUI for.

Webhooks

Use our webhooks to automate workflows between Voiceflow and your external tools or products.

User permissions

Workspace Admins can manage permissions for different people on your team.

Private URLs

Create private projects that can only be accessed by members in your workspace through unique URL.

SAML + Single Sign-On (SSO)

Manage employee access at scale with secure single sign-on.

Private cloud hosting

Private cloud hosting creates a separate login "ie acme.voiceflow.com" and fully isolated cloud environment for your company.

Custom contract & invoicing

We’ll work with you to create a custom contract and payment via PO/invoice. Reserved for teams on enterprise plan only.

Voiceflow forum & community

Access community-led support, resources through our Forum & Voiceflow Conversation Design Community for tips, best-practices, and resources.

Voiceflow documentation

Access to Voiceflow Creator Tool & Developer Documentation to learn to use Voiceflow.

Voiceflow video tutorials

Watch official Voiceflow created tutorials on our Voiceflow Youtube page.

Onboarding planning

Our team will work to create and execute a custom onboarding and training plan for your team.

Live support

Our Voiceflow Support team is dedicated to ensuring your day-to-day issues and questions are resolved, ensuring conversation design success!

Dedicated account manager

Ensuring your team's success towards goals & outcomes with a dedicated account manager & client success manager (regular check-ins, resources & enablement for team success).

Hands-on training

Our Conversation Designers & Voiceflow Experts in-house will train your team to use Voiceflow and implement best practices from every step of the Conversation Design journey.

Voiceflow private community

Dedicated private space within our Voiceflow community that allows your team to connect directly with your dedicated Voiceflow Experts.