Billing is managed per workspace and is owned by the workspace Admin, who is by default the workspace creator. Workspaces are billed based on the number of Editors (Viewers are free) in each workspace multiplied by the price of the billing plan that workspace is actively on. For example, 3 Editors and 5 Viewers on a PRO plan workspace would be billed $150/mo if paying monthly, or $120/mo if paying annually (3x50 paid monthly or 3x40 paid annually).
If you add or remove an Editor, your billing will automatically be adjusted at the beginning of your next billing period.
What's the difference between Editors and Viewers?
Editors are able to make changes to projects including delete projects. Viewers are only able to try the prototype mode, view the design and leave comments. Editors are billed licenses, whereas Viewers are free and can be added in unlimited number
Can I change from monthly to annual billing and still receive a discount?
Yes, you can change from monthly to annual billing to receive a 20% discount. To make this change, please message firstname.lastname@example.org and we'll have this done for you right away.
How do I change to Voiceflow Enterprise?
To upgrade to Voiceflow Enterprise, please contact our sales team via our demo request form.
Does Voiceflow provide discounts for Students or NPOs?
Yes, we have an 80% student discount for Students. NPOs are on a case by case basis. To access these discounts, please message email@example.com
How does billing for hosting work?
When you publish live apps through Voiceflow (currently for Alexa and Google only), your apps are automatically added to Voiceflow's hosting services so that you don't have to worry about the underlying hosting setup. On Enterprise plans, can export your code using Voiceflow's SDK to host on your own servers.
When Voiceflow hosts your app, we are counting the utterances all your apps receive over 30 days in aggregate (combined). If your apps receive over 10,000 utterances in aggregate, you will need to upgrade to a higher plan to unlock additional hosting. Every 30 days, your hosting count of free utterances will reset.
We will be rolling out separate, cheaper plans for hosting in future that will be per-app (lots to work on to do this right). However, currently all hosting above 10,000 utterances per 30 days requires a PRO plan.
What happens if I go over the hosting limit without upgrading?
If your apps goes over the hosting limit of 10,000 monthly utterances without upgrading, your apps will no longer be able to service traffic. We will give you ample warnings and added time cushion to ensure this does not happen unless you want it to.
How does Voiceflow guarantee hosting uptime?
Voiceflow maintains a 99.999% uptime guarantee for live apps hosted with Voiceflow. However, if your live app goes down for longer than an hour, you will be refunded for that entire month.
What is an utterance?
Utterances are interactions from an end-user with your app. Every time a user interacts with your app, that sentence is an utterance.
When are utterances counted for monthly billing?
Utterance counting begins on the first day that your app is live and continues for 30 days. Every 30 days, your utterance count will be reset. We will be building a dashboard to track this more easily.