The right pricing for you

When you publish live apps through Voiceflow (currently for Alexa and Google only), your apps are automatically added to Voiceflow's hosting services so that you don't have to worry about the underlying hosting setup. On Enterprise plans, can export your code using Voiceflow's SDK to host on your own servers.

When Voiceflow hosts your app, we are counting the utterances all your apps receive over 30 days in aggregate (combined). If your apps receive over 10,000 utterances in aggregate, you will need to upgrade to a higher plan to unlock additional hosting. Every 30 days, your hosting count of free utterances will reset.

We will be rolling out separate, cheaper plans for hosting in future that will be per-app (lots to work on to do this right). However, currently all hosting above 10,000 utterances per 30 days requires a PRO plan.

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If your apps goes over the hosting limit of 10,000 monthly utterances without upgrading, your apps will no longer be able to service traffic. We will give you ample warnings and added time cushion to ensure this does not happen unless you want it to.

Voiceflow maintains a 99.999% uptime guarantee for live apps hosted with Voiceflow. However, if your live app goes down for longer than an hour, you will be refunded for that entire month.

Utterances are interactions from an end-user with your app. Every time a user interacts with your app, that sentence is an utterance.

Utterance counting begins on the first day that your app is live and continues for 30 days. Every 30 days, your utterance count will be reset. We will be building a dashboard to track this more easily.