Customer Support Automation

Resolve 70% of support tickets, 24/7

Teams use Voiceflow to automate customer support at scale - from Level 1 FAQs to Level 2-3 complex questions and live agent assist.

ghraphic
chat-imagechat-image
Teams of every size use Voiceflow to build customer support AI agents.
delta-logo
superloop-logo
homedepot-logo
sage-logo
vodafone-logo
Customer support

Why teams choose Voiceflow
to automate support

Leverage your customer support data across the user journey to automate level 1 FAQs and handle complex questions.

Native Zendesk integration

Manage support tickets, assist live agents, and power your knowledge base with help center articles via Zendesk.

Automate multi-step tasks

Create custom integrations with your existing customer tech stack using our developer toolkit to act on user data.

Live agent hand-off

Use our open source chat widget and custom action step to seamlessly handoff to a live chat platform.

Maintain AI agent control

Curate and mange a custom knowledge base of your customer support documentation to handle complex questions and actions.

Overview

How it works

Teams use Voiceflow to build and deploy advanced customer support automation across voice and chat channels,

Import data and documents to the Knowledge Base to allow Agents to respond using curated data.
overview-image
Build multi-step tasks for Agents to complete using Voiceflow's Workflow Builder.
workflow-start
Integrate Agents with 3rd party services and APIs using Voiceflow Functions and API blocks.
functions-voiceflow
Launch Agents with Voiceflow's web chat UI or any custom interface using the Dialog API.
web-chat-voiceflow
Customer support agents

Improve resolution rate and containment with AI agents

Start by automating level 1 FAQs.
Scale to complex level 3 queries and actions.

trilogy logoroam logovoiceflow logo

Trilogy automates 60% of their L1 and L2 support tickets.

Their AI agent is powered by a curated knowledge base, integrates with Zendesk, and is embedded in the help centers of 90+ products.

Roam Auto saves 30 hours per week with Voiceflow.

Nick and team went from rigid out-of-the-box chatbot to a customized AI agent reduced total tickets and delivered a better customer experience.

We reduced ticket costs from $31 to $2.

A multi-knowledge base approach paired with a Zendesk integration resolves complex user questions, including code-first API questions from technical builders.

Enterprise Cloud

Voiceflow Enterprise

Voiceflow helps enterprise product teams securely build, test, launch, and manage conversational AI agents at scale.

graphic image for enterprise section
Your AI platform of record
Build, scale, and collaborate on AI products in a centralized, secure platform across every team.
Get ideas to market fast
Accelerate AI product team sprints to ship with speed and quality, while efficiently scaling to new use cases.
Avoid vendor lock-in
Bet on AI, not single vendors. Agnostically adapt to changing LLM and NLU technologies.
Controlled customization
Build endless API-first data and interface integrations alongside any LLM models with secure guardrails.
Trusted by the best in the business
Developer platform

Build outside the box
with Voiceflow's developer platform

Use developer features to extend the platform to add custom features, integrations, interfaces, and more.

Base api codeBase api code
Base api screen

Build better AI Agents

Ready to explore how Voiceflow can help your team? Let’s talk.

ghraphic