Customer Support Automation

Automate customer support with an advanced AI agent

Teams use Voiceflow to automate customer support at scale - from Level 1 FAQs to Level 2-3 complex questions and live agent assist.

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Teams of every size use Voiceflow to build customer support AI agents.
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Customer support

Why teams choose Voiceflow
to automate support

Leverage your customer support data across the user journey to automate level 1 FAQs and handle complex questions.

Native Zendesk integration

Manage support tickets, assist live agents, and power your knowledge base with help center articles via Zendesk.

Automate multi-step tasks

Create custom integrations with your existing customer tech stack using our developer toolkit to act on user data.

Live agent hand-off

Use our open source chat widget and custom action step to seamlessly handoff to a live chat platform.

Maintain AI agent control

Curate and mange a custom knowledge base of your customer support documentation to handle complex questions and actions.

Overview

How it works

Teams use Voiceflow as a central collaborative platform to build, launch, and scale AI Agents.

Train your AI agent on your data, giving it the ability to respond more accurately and perform tasks.
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Train your AI agent on your data, giving it the ability to respond more accurately and perform tasks.
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Train your AI agent on your data, giving it the ability to respond more accurately and perform tasks.
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Train your AI agent on your data, giving it the ability to respond more accurately and perform tasks.
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Customer support agents

Improve resolution rate and containment with AI agents

Start by automating level 1 FAQs.
Scale to complex level 3 queries and actions.

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Trilogy automates 60% of their L1 and L2 support tickets.

Their AI agent is powered by a curated knowledge base, integrates with Zendesk, and is embedded in the help centers of 90+ products.

Roam Auto saves 30 hours per week with Voiceflow.

Nick and team went from rigid out-of-the-box chatbot to a customized AI agent reduced total tickets and delivered a better customer experience.

JP Morgan cut time to market from 8 to 2 weeks.

Chat and voice teams have a single platform of record for all of their AI agent content, workflows, and performance.

We reduced ticket costs from $31 to $2.

A multi-knowledge base approach paired with a Zendesk integration resolves complex user questions, including code-first API questions from technical builders.

Enterprise

Use any AI vendor within a secure enterprise cloud

Voiceflow helps enterprise product teams securely build, test, launch, and manage conversational AI agents at scale.

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Your AI platform of record
Build, scale, and collaborate on AI products in a centralized, secure platform across every team.
Get ideas to market fast
Accelerate AI product team sprints to ship with speed and quality, while efficiently scaling to new use cases.
Avoid vendor lock-in
Bet on AI, not single vendors. Agnostically adapt to changing LLM and NLU technologies.
Controlled customization
Build endless API-first data and interface integrations alongside any LLM models with secure guardrails.
Trusted by the best in the business
Developer platform

Build custom solutions with open APIs

Use developer features to extend the platform to add custom features, integrations, interfaces, and more.

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Start building AI agents

Sign-up for free or talk with our team.

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