Customer Stories

This case study explores how a global peer-to-peer car sharing marketplace successfully navigated the transition to AI-powered customer service, offering valuable insights for other organizations considering similar transformations.

Here's how a small, non-technical team built and deployed an advanced AI agent that exceeded all expectations.

They’re building an AI financial coach, powered by Voiceflow.

The company's more than 2,000,000 customers and 100s of product features meant a substantial number of user questions, resulting in a high ticket volume (average: 9,000 tickets/month).

Learn how the Home Depot team scaled their IVR user testing from 12 to 300 in one week

Flowcharts to Voiceflow: How WooliesX Reinvented Their Conversation Design Workflow

How Rocket Mortgage Accelerated their Team’s Conversation Design Workflow

How BMW reduced prototyping time of their in-car voice apps by 50%

Using Voiceflow to Run More Efficient, Inclusive AI Design Reviews

Trilogy's journey to 70% AI ticket resolution with Voiceflow.

How the Voiceflow team reshaped customer support using AI automation.

Learn how Nick Coatsworth - Head of CS at Roam saved 30 hours a week in customer support hours with an AI agent