Customer Stories

The fast track to AI: StubHub International's 90-day journey from concept to customer service innovation

Here's how a small, non-technical team built and deployed an advanced AI agent that exceeded all expectations.

Lena Prickett

Customer Stories

Money talks: How Sanlam Studios’ AI coach drives leads and financial literacy

They’re building an AI financial coach, powered by Voiceflow.

Sam Burns

Customer Stories

How eSnipe automated 70% of their help center tickets with an AI-powered search agent

The company's more than 2,000,000 customers and 100s of product features meant a substantial number of user questions, resulting in a high ticket volume (average: 9,000 tickets/month).

Sam Burns

Customer Stories

How The Home Depot Rapidly Scaled IVR User Testing

Learn how the Home Depot team scaled their IVR user testing from 12 to 300 in one week

Sam Burns

Customer Stories

Flowcharts to Voiceflow: How WooliesX Reinvented Their Conversation Design Workflow

Sam Burns

Customer Stories

How Rocket Mortgage Accelerated their Team’s Conversation Design Workflow

Joanne Szeto

Customer Stories

How BMW reduced prototyping time of their in-car voice apps by 50%

Joanne Szeto

Customer Stories

How a Global Tier 1 Investment Bank Uses Voiceflow to Run More Efficient, Inclusive Conversational AI Design Reviews

Using Voiceflow to Run More Efficient, Inclusive AI Design Reviews

Sam Burns

Customer Stories

How Trilogy automated 70% of their customer support

Trilogy's journey to 70% AI ticket resolution with Voiceflow.

Sam Burns

Customer Stories

Introducing Tico: The AI customer support agent resolving 97% of tickets

How the Voiceflow team reshaped customer support using AI automation.

Tahsim Ahmed

Customer Stories

How Roam saved 30 hours a week in customer support hours

Learn how Nick Coatsworth - Head of CS at Roam saved 30 hours a week in customer support hours with an AI agent

Kim Lu

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