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Compliance

HIPAA

Voiceflow supports HIPAA-compliant deployments.

Confirm the requirements for your intended use with our team, including applicable agreements and configuration.

HIPAA report

Healthcare compliance documentation

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Review the safeguards behind your healthcare workflow.

HIPAA establishes requirements for protecting health information. For a cloud-based workflow, the review includes the services handling protected health information, the applicable agreements and the safeguards used throughout the workflow.

Voiceflow lists HIPAA compliance in its Trust Center, with a HIPAA report available for review. Start with that documentation, then confirm the requirements for your intended use with our team. Connected models, integrations and your configuration are part of that discussion, as are the Business Associate Agreement requirements that apply to the proposed deployment.

Frequently asked questions

Where can I find Voiceflow’s HIPAA documentation?
Our Trust Center lists HIPAA compliance and provides access to the HIPAA report. Follow the document access instructions there.
How do I confirm Business Associate Agreement requirements?
Contact security@voiceflow.com to discuss your intended use and the applicable BAA requirements. Confirm the arrangements for the services handling protected health information before using that data.
Which plans and features can I use with protected health information?
Confirm the eligible services and required configuration with our team at security@voiceflow.com. The compliance badge alone does not establish the scope of a particular deployment.
What about connected models and integrations?
Include each connected service that handles protected health information in your deployment review. Confirm its data handling, configuration and applicable agreements.
Is a HIPAA report the same as government certification?
No. HHS does not certify products as HIPAA compliant. A report can support your review, but it does not replace applicable agreements and compliance obligations.
Which security safeguards does Voiceflow describe?
Voiceflow’s published security practices include encryption at rest and in transit. Our application security practices include enterprise access controls and SSO.